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Track-It offers custom pricing plan
Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease of use for tracking tickets and managing assets, reducing time and effort for teams. The software’s user-friendly design and simple navigation make it a valuable tool for ...Read more
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
Comprehensive solution for IT teams to manage tickets, assets, and endpoints.
Limited customization options, especially for complex configurations and project management integration.
Performance issues, such as slowness when navigating between screens or sections.
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Showing 41-50 out of 101
KA
Kelly A
01/05/18
"Track-It Review"
What do you like best about Track-It!? We mostly use Track-It for Purchasing, keeping track of PO's etc. I mostly like that we are able to add receipts to each PO but also like that I can filter my searches when I'm looking for specific receipts. What do you dislike about Track-It!? So far I have not had any problems with Track-It and I don't seem limited in the functions I'm trying to perform. Recommendations to others considering Track-It!: If you need an easy to use product for tracking ...
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AN
Arthur N
01/02/18
"One of the best ticketing systems available"
What do you like best about Track-It!? The system will notify you when there is a reply. Also great filtering system on topics What do you dislike about Track-It!? I haven't been able to figure out if you are able to send screenshots within a message inside the program Recommendations to others considering Track-It!: Please implement pictures into replies when responding to a ticket within the software or ability to create multiple templates depending on ticket. Overall will save time for ...
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AU
Anonymous User
12/22/17
"Track-It! is great!"
What do you like best about Track-It!? I love how it help us organize our department and run as efficiently as possible. What do you dislike about Track-It!? I wish the reporting was better. We don't use reporting in Track-It! we have a team that pulls from the database and we do our own reporting outside of Track-It! What problems is Track-It! solving and how is that benefiting you? We are keeping up with our devices better and have better security with the Inventory module and auditing. ...
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JL
John L
12/22/17
"Small to Medum "
What do you like best about Track-It!? Versatile solution, overall very easy solution to manage What do you dislike about Track-It!? a little more on the reporting side of things. Recommendations to others considering Track-It!: very good help desk What problems is Track-It! solving and how is that benefiting you? ticketing and asset management
AU
Anonymous User
12/15/17
"Very easy to use program."
What do you like best about Track-It!? User friendly, has many options and reports. What do you dislike about Track-It!? The option to email from the ticket does not always work. What problems is Track-It! solving and how is that benefiting you? Helps keep track of all issues and events that needs to be handled.
AU
Anonymous User
12/14/17
"Track IT Review"
What do you like best about Track-It!? The simplicity of the interface which probably contributed to its reliability and speed. What do you dislike about Track-It!? It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics. Recommendations to others considering Track-It!: Try to understand where they are planning to take the software. It didn't change much when we had it. What problems is ...
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AP
Abhijeet P
12/12/17
"Overall Good but very Slow Product!"
What do you like best about Track-It!? I've used REMEDY/Track It TOOL by BMC. Basically it is used for ticketing too. We manage all the users issues by Remedy and it is very reliable tool. Best reporting tool as well. What do you dislike about Track-It!? Much slower than expected. Complex UI. Some mandatory fields are more annoying. Features wise more improvement needed. Recommendations to others considering Track-It!: It is high end product I would highly recommend this though it is slow ...
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SB
Sam B
12/12/17
"Cumbersome and Hard to Use"
What do you like best about Track-It!? The purchase ordering feature of Track-It is great for storing details about vendors and customizing the output. What do you dislike about Track-It!? Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best. What problems is Track-It! solving and how is that benefiting you? Purchase ordering was really easy because all we had to do was pull info about ...
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AU
Anonymous User
11/29/17
"Antiquated software"
What do you like best about Track-It!? The system does maintain a strong database for assets. What do you dislike about Track-It!? Old, slow software. Not kept up to date. No Mac client. Recommendations to others considering Track-It!: Freshservice What problems is Track-It! solving and how is that benefiting you? Not really having luck. Slow to pick up email tickets.
AU
Anonymous User
10/05/17
"A little short for a corporate soft"
What do you like best about Track-It!? Ease of setup and flexibility. Auto-discovery was not a success. What do you dislike about Track-It!? Lack of guidance towards best practices in IT support and project tickets management What problems is Track-It! solving and how is that benefiting you? IT support issue tracking
