Track-It Reviews in January 2025: User Ratings, Pros & Cons

"Tracks everything you could want, weak search function"

What do you like best about Track-It!? There are fields for anything you could ever want to track with a work order. You can also make parent/children tickets, which is handy when there are system-wide issues for which many users submit work orders for the same thing. If a server is down and we get ten work orders, we make one the parent, add the other nine as children, and when we resolve the server issues, we only have to close the one parent ticket to close all 10 work orders out. What ...

We found what we wanted!

PROS: This is not a program that will satisfy your needs, but one you'll customize to do it! My favorite feature is the Help Desk Module, where I have all necessary information to make ticket resolution more competent and satisfactory for end users, and my second favorite is the Inventory Module, where I sort things my way, and I do extensive customization. AD integration is also worth of respect, since it allowed me to build a robust database of clients imported to audit assets. CONS: ...

"Track-it! is a very efficient help desk and ticketing system"

What do you like best about Track-It!? I like the self service portal for users. What do you dislike about Track-It!? At times it is a little clunky. There are certain areas that could be more polished. Recommendations to others considering Track-It!: Take the time to really learn it. What problems is Track-It! solving and how is that benefiting you? Keep track of help desk requests.

"Track-It Keeps IT Staff Organized and Assets Untangled"

What do you like best about Track-It!? Track-It's helpdesk has made it so that users can easily address issues to IT staff, and guarantee a response and resolution. We've been able to implement a closed-loop ticket process, ensuring that users are informed of work being performed on their issue, as well as ensuring that they have the final say on when an issue is closed and marked as resolved. Inventory management has provided a single-source repository for equipment information, allowing ...

"Great Help Desk Product"

What do you like best about Track-It!? I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my knowledge, there is no other system equally powerful to deal with tabular data, or to let you customize it. Track-it! is literally made for tracking, this time even check-ins/check-outs of equipment, software licensing, and inventory great scanning feature over your ...

"Does the job"

What do you like best about Track-It!? It's simple to use, easy to search and look at of the end users' issues up front What do you dislike about Track-It!? I dislike having to hit "add note" before I save. You should make the save function automatically add the note What problems is Track-It! solving and how is that benefiting you? We are able to give the end user a short ticket number to reference in their future calls regarding their issue

"Excellent Product"

What do you like best about Track-It!? Can manage various different things and run reports of progress of help desk tickets What do you dislike about Track-It!? can't edit or put my notes in a ticket if someone is already in it or forgets to exit out of that ticket What problems is Track-It! solving and how is that benefiting you? Help desk prioritizing, Asset Management

"BMC Track-It"

What do you like best about Track-It!? This has been a good ticketing system for us. What do you dislike about Track-It!? It can be a little temperamental at times. What problems is Track-It! solving and how is that benefiting you? Work order tracking, Self-Service work order generation

"Good software for my personal computer"

What do you like best about Track-It!? I can use it organize my work documents and handle the tuition easier. What do you dislike about Track-It!? It is a little bit expensive for me, as a studio piano teacher. What problems is Track-It! solving and how is that benefiting you? Organize all my students’ documents. It’s easy to use and save my time.

"One compact all-in-one for all your IT needs"

What do you like best about Track-It!? Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only you have a full ticket and asset management system, but you'll also get a Purchases module, a Software Licenses module (both interacting with the Inventory one, for the assets - more on that later), a useful and underrated Library Module for keeping track of assets and equipment borrowed and returned, ...