Efficient solutions for your IT management needs.
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Track-It offers custom pricing plan
Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease of use for tracking tickets and managing assets, reducing time and effort for teams. The software’s user-friendly design and simple navigation make it a valuable tool for ...Read more
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
Comprehensive solution for IT teams to manage tickets, assets, and endpoints.
Limited customization options, especially for complex configurations and project management integration.
Performance issues, such as slowness when navigating between screens or sections.
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AU
Anonymous User
12/13/18
"Track it "
What do you like best about Track-It!? Track it is very easy to use. Has a wonderful help desk that makes it great and efficient to manage business and employees. What do you dislike about Track-It!? I dislike that sometimes it can be hard to manage lots of people through track it. Recommendations to others considering Track-It!: Definitely try it and try other product management tools as well What problems is Track-It! solving and how is that benefiting you? Managing business projects so ...
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AU
Anonymous User
11/05/18
"BMC Track-It"
What do you like best about Track-It!? This has been a good ticketing system for us. What do you dislike about Track-It!? It can be a little temperamental at times. What problems is Track-It! solving and how is that benefiting you? Work order tracking, Self-Service work order generation
RR
Robert R
06/13/18
"Track-IT! the right tool for the job"
What do you like best about Track-It!? Makes tracking tickets, and notifying requester, and tech easy. Weather it is in the application or the handy web interface. It is easy for anyone who has user a Microsoft app to use with little on no coaching. Its' customization takes a bit of work but is worth it. What do you dislike about Track-It!? The solutions area could handle attachments better. I would like it to be more like a wiki. It is a feature I would use more if the contents of the ...
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AU
Anonymous User
05/17/18
"Great for Procedural Work"
What do you like best about Track-It!? The software has a to-the-point interface. There's no room for unnecessary features. What do you dislike about Track-It!? Along with no room for unnecessary features; there's not much room for features to incorporate the tool into project management software. What problems is Track-It! solving and how is that benefiting you? We've used Track-It for all of our IT work; including tracking certain large projects. We've realized a benefit on our ...
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YT
YU-HSIN T
04/27/18
"Good software for my personal computer"
What do you like best about Track-It!? I can use it organize my work documents and handle the tuition easier. What do you dislike about Track-It!? It is a little bit expensive for me, as a studio piano teacher. What problems is Track-It! solving and how is that benefiting you? Organize all my students’ documents. It’s easy to use and save my time.
KL
Kyle L
04/27/18
"TrackIt! can track things."
What do you like best about Track-It!? Good work order management for tracking IT requests. What do you dislike about Track-It!? The UI is a bit outdated and there is a lot that I don't know. What problems is Track-It! solving and how is that benefiting you? Work order management for IT requests.
SA
Sergio Antonio E
04/12/18
"Trackit help desk software"
What do you like best about Track-It!? Trackit it's a windows app thet lets a comapny have control over the tech support tickets, licenced software. It is installable on a local server and has it's own web interface to let users to interact with it on a web browser without having to install the client. Has the hability yo send mail to users . What do you dislike about Track-It!? The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name ...
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JQ
Jose Q
01/22/18
"One compact all-in-one for all your IT needs"
What do you like best about Track-It!? Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only you have a full ticket and asset management system, but you'll also get a Purchases module, a Software Licenses module (both interacting with the Inventory one, for the assets - more on that later), a useful and underrated Library Module for keeping track of assets and equipment borrowed and returned, ...
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AU
Anonymous User
01/18/18
"So far, so good"
What do you like best about Track-It!? The self-help password reset feature is a huge selling point. It's easy for users to register and use. What do you dislike about Track-It!? Configuration is a little daunting at times. The pre-sales meetings seem to indicate that everything is customizable. But there are definitely a few things you can not do with as you wish. Recommendations to others considering Track-It!: Get all of your questions answered before purchasing. Pre-sales support is ...
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AU
Anonymous User
01/10/18
"Track it works pretty well for asset tracking"
What do you like best about Track-It!? I like the scanning portion of trackit where we can use it to do an annual count of all our PCs to verify each one has been located for audit purposes. It is also helpful to track our license counts for software. What do you dislike about Track-It!? It does not always pull the correct information for some PCs, it is like there are 2 devices that get mixed and when you audit one unit, the information is populated to a different asset record. What ...
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