Track-It Reviews in January 2025: User Ratings, Pros & Cons

"Simple Workorder System"

What do you like best about Track-It!? Very easy to use and very intuitive. While there is a bit more to setting it up, the technicians who use the client and the end users that use self service, there was no training required. The only training needed was a change in our internal process while using it. What do you dislike about Track-It!? We do not use inventory the way it was designed, because we assign asset numbers before they are detected, but we've found workarounds to make that ...

"Trackit - Organize your life"

What do you like best about Track-It!? Ability to audit and keep track of licenses What do you dislike about Track-It!? Ability for remote use - remote control does not work What problems is Track-It! solving and how is that benefiting you? Managing licenses and software management with asset tracking

"Customer service benefits "

What do you like best about Track-It!? Track alk sales likes and dislikes personal information What do you dislike about Track-It!? I like everything about. It so i have no complaints currently What problems is Track-It! solving and how is that benefiting you? Keeping everything secure and easy accessible

"Track-it - good work order tracking system"

What do you like best about Track-It!? ease of use, configurability, functionality, work order tracking module, great customer support What do you dislike about Track-It!? Purchasing Module - I would like if it intergrated with our current ERP system Recommendations to others considering Track-It!: Use BMC community boards and ask other about product What problems is Track-It! solving and how is that benefiting you? Keeping track of all user requests for assists and managing our assets

"BMC Track-it!"

What do you like best about Track-It!? How easy it is to use and how easy it is to find purchases and inventory What do you dislike about Track-It!? Software module. I guess if I had had BMC teach me how to use the module I wouldbe more educated, but when you learn from someone who was not trained in using product you are lumited to the knowledge Recommendations to others considering Track-It!: Good product, outstanding support! What problems is Track-It! solving and how is that benefiting ...

"Awesome Product"

What do you like best about Track-It!? Track-IT! has allowed our company to increase productivity and give our customers buy-in of the product. It's change management feature built into the product as well as security conscious approach give confidence. What do you dislike about Track-It!? Issues with auto login feature and the Inventory/Asset Management feature What problems is Track-It! solving and how is that benefiting you? We've been able to increase our productivity and serve more ...

"Reliable, easy to use Help Desk Ticketing system"

What do you like best about Track-It!? Track-It makes ticketing very simple. With AD integration and a self-service portal opening tickets is a breeze for the field. What do you dislike about Track-It!? Remote Control feature is not up to par, we use a different 3rd party product and its much better than the built-in control. Recommendations to others considering Track-It!: Sign up for the trial and use it. Although I had been a former client of Track-IT many years with another company, the ...

"BMC Track-IT! "

What do you like best about Track-It!? Ease of use and trainability - seems like we had no issues training end users What do you dislike about Track-It!? We would like to see product have more functionality such as barcode scan inventory addition Recommendations to others considering Track-It!: BUY IT! What problems is Track-It! solving and how is that benefiting you? Keeping up with help desk tickets

"very helpful tool for daily usage"

What do you like best about Track-It!? SnagIt is just the easiest way to explain complicated or technical things.This program captures anything on the screen and does it easily. What do you dislike about Track-It!? Have to convert to a smaller format. Greenshot does better job :( What problems is Track-It! solving and how is that benefiting you? I am search engine advertiser. I can't give access to client to some of the software where I run reports for client so have to use snagit a lot to ...

"Reliable flexible tool for multipurpose helpdesk"

What do you like best about Track-It!? Very flexible and relatively easy to configure What do you dislike about Track-It!? Some testing requires individual testing and proof of concept on the individual. Proffessional services can assist here Recommendations to others considering Track-It!: Highly recommended, i have used the tool at no less than three companies and seen it improve greatly over time What problems is Track-It! solving and how is that benefiting you? Workflow and asset ...