Efficient solutions for your IT management needs.
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Track-It offers custom pricing plan
Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease of use for tracking tickets and managing assets, reducing time and effort for teams. The software’s user-friendly design and simple navigation make it a valuable tool for ...Read more
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
Comprehensive solution for IT teams to manage tickets, assets, and endpoints.
Limited customization options, especially for complex configurations and project management integration.
Performance issues, such as slowness when navigating between screens or sections.
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Showing 11-20 out of 101
RJ
Renford joseph D
11/12/21
"East to Manage , simple tool to implement ITSM standards in your organization"
What do you like best about Track-It!? Ease or management and implementation, Ability to create business rules with ease. Hosting is possible with little infrastructure resources.UI has been straightforward to handle incidents and other resources What do you dislike about Track-It!? Application times out occasionally when it's left ideal for a period of time. What problems is Track-It! solving and how is that benefiting you? Tracking incidents and changes with ITSM standards
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Kevin
11/09/21
Very powerful help desk product
PROS: I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my knowledge, there is no other system equally powerful to deal with tabular data, or to let you customize it. Track-it! is literally made for tracking, this time even check-ins/check-outs of equipment, software licensing, and inventory (you enter that one manually, though). Crystal Reports is another ...
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AU
Anonymous User
10/08/21
"TrackIT 20XX"
What do you like best about Track-It!? The older versions were capable to be ITIL compliant What do you dislike about Track-It!? the new versions are losing important functionalities that prevent us from upgrading Recommendations to others considering Track-It!: Newer versions not supporting ITIL What problems is Track-It! solving and how is that benefiting you? ITSM Ticketing management. INC, REQ and CHG management
AU
Anonymous User
08/19/21
"Good start-up incident tracking software"
What do you like best about Track-It!? It is easy to configure right out of the box. What do you dislike about Track-It!? The software is not very customizable and might not be practical for large businesses. What problems is Track-It! solving and how is that benefiting you? We used it for tracking IT incidents.
AU
Anonymous User
08/10/21
"Trackit"
What do you like best about Track-It!? It is better then keeping track in access DB What do you dislike about Track-It!? had less function and features than BMC service desk What problems is Track-It! solving and how is that benefiting you? tracking IT staff Work orders working task
LA
Laura A
08/10/21
"Tracks everything you could want, weak search function"
What do you like best about Track-It!? There are fields for anything you could ever want to track with a work order. You can also make parent/children tickets, which is handy when there are system-wide issues for which many users submit work orders for the same thing. If a server is down and we get ten work orders, we make one the parent, add the other nine as children, and when we resolve the server issues, we only have to close the one parent ticket to close all 10 work orders out. What ...
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AU
Anonymous User
07/27/21
"Track it it's better then not having something."
What do you like best about Track-It!? This software isn’t worth the time to set it up. It has contastant freezing issues. The lack of integrated features cause the software to not be worth the effort to install it What do you dislike about Track-It!? Ease of use. If anything is the only positive Recommendations to others considering Track-It!: Hard pass. Not worth your time What problems is Track-It! solving and how is that benefiting you? They make it impossible to like, worth the nickel ...
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T
Tara
05/14/21
We found what we wanted!
PROS: This is not a program that will satisfy your needs, but one you'll customize to do it! My favorite feature is the Help Desk Module, where I have all necessary information to make ticket resolution more competent and satisfactory for end users, and my second favorite is the Inventory Module, where I sort things my way, and I do extensive customization. AD integration is also worth of respect, since it allowed me to build a robust database of clients imported to audit assets. CONS: ...
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AU
Anonymous User
01/27/21
"Track IT Review"
What do you like best about Track-It!? Its fully functional. I like every feature about it What do you dislike about Track-It!? There really isnt thing i dont like about it. What problems is Track-It! solving and how is that benefiting you? We use it for helpdesk and change management and asset management
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Thorsten Y
10/23/20
"Track-it! is a very efficient help desk and ticketing system"
What do you like best about Track-It!? I like the self service portal for users. What do you dislike about Track-It!? At times it is a little clunky. There are certain areas that could be more polished. Recommendations to others considering Track-It!: Take the time to really learn it. What problems is Track-It! solving and how is that benefiting you? Keep track of help desk requests.
