Track-It Reviews in April 2025: User Ratings, Pros & Cons

"Ok product "

What do you like best about Track-It!? It imports emails into ticking system and creates the ticket with users info What do you dislike about Track-It!? There is no way to filter by subject or information in the ticket Recommendations to others considering Track-It!: Look for a system that allows you to filter customer info. Track it may be cheaper than most others but that's for a reason. This system is too basic What problems is Track-It! solving and how is that benefiting you? All IT issues

"Used with IT for 3 years"

What do you like best about Track-It!? Universal email for request submission; tracking of tasks What do you dislike about Track-It!? Not user interactive - would like a dashboard feature for users to know where the task is at all times What problems is Track-It! solving and how is that benefiting you? Not being drowned in email requests

"Helpdesk ticketing software"

What do you like best about Track-It!? Easy to use very quick to create a ticket and track. The drop down options make it easy to fill in all the information needed. The ease of escalating tickets through email and replying to the email goes straight in the notes. What do you dislike about Track-It!? The software was slow to catch up to the times. Recommendations to others considering Track-It!: It is a very basic product it needs to move in a direction of a full service option with better ...

"Basic Help Desk Software"

What do you like best about Track-It!? The simple interface is intuitive - quick to learn and easy to use. The ability to track existing tickets is helpful. Ability to add screenshots is very helpful, especially using a snipping tool to share error messages. So much easier that emailing issues to the service desk. What do you dislike about Track-It!? Selecting categories for incidents - it isn't always obvious how our help desk wants us to categorize our issues. There's no easy way to ...

"good organizer"

What do you like best about Track-It!? The ability to reference information about anything at my fingetips. I can check out inventory, purchasing and see information about what people call the Helpdesk about. What do you dislike about Track-It!? The program tends to take a long time to open. It is the type of program that cannot handle a brief network interruption. Recommendations to others considering Track-It!: Go for it. I have only had positive experiences with it. What problems is ...

"Gets the job done"

What do you like best about Track-It!? You can easily create/edit work order tickets. What do you dislike about Track-It!? Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and could use a facelift. Recommendations to others considering Track-It!: From my experience, I'd much prefer using ...

"Average Tracking system"

What do you like best about Track-It!? All your tickets in one place, with ability to route and track. What do you dislike about Track-It!? Need to be a little more up to date with the times. Falling behind other companies with features, and ease of use. UI very busy, and little customization. What problems is Track-It! solving and how is that benefiting you? Tracking incidents

"Used at my current employer to track work orders for our IT help desk"

What do you like best about Track-It!? i like that it can be accessed anywhere, on my work PC or my mobile device What do you dislike about Track-It!? my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its met for small tasks Recommendations to others considering Track-It!: make sure it fits all ...

"No huge complaints, but could definitely be better."

What do you like best about Track-It!? The caller database is easily to navigate and learn. What do you dislike about Track-It!? The inability to type in search within routing matrix. What problems is Track-It! solving and how is that benefiting you? The help desk I work on solves a multitude of issues ranging from mouse issues to software problems. This system allows us to easily track and create events for callers.

"Way under par"

What do you like best about Track-It!? The Track-It Server was stable, and the available data for metrics was useful. What do you dislike about Track-It!? The desktop client was prone to crashing, and all entered info on the current ticket would be lost. What problems is Track-It! solving and how is that benefiting you? We implemented TrackIt as part of a university help desk ticketing system for desktop support. It allowed us to get insight into how quickly our techs were closing calls, ...