TouchBistro Reviews in January 2025: User Ratings, Pros & Cons

i've been use touchBistro since 2017…

i've been use touchBistro since 2017 now i got my second location and of course i still choose touchBistro in my second restaurant.

i've been use touchBistro since 2017…

i've been use touchBistro since 2017 now i got my second location and of course i still choose touchBistro in my second restaurant.

My restaurant has used TouchBistro for four years and counting

I have worked with several POS systems and although I would be the first to admit NONE of them are perfect, TouchBistro is reliable, easy to use, and so far, easy to get support for. Support has been responsive majority of the time and I usually have no issues getting in contact with my Account Manager who is helpful (even if they are just answering a question and there isn't a possible upsale! lol) The Loyalty Program has been a breeze to setup up along with the Online Ordering features. ...

I appreciate the hold times usually…

I appreciate the hold times usually aren't too long and the techs I talk to can usually resolve any issues quickly. We have only one pos in our cafe so the techs are always patient if we need to interrupt them to assist a customer. For software usability it's pretty intuitive, with some annoying quirks along the way, but they're overlooked easy enough with the other benefits. The only thing I absolutely HATE is that there's no way to turn off the receipt printing. It automatically prints ...

System crashes constantly and nobody can fix it.

I wanted to upgrade from basic POS to something with more features. Gave them a shot. From day 1: gift cards never worked. escalated to tech for a month and gave up. Still waiting for refund 2 months later. From day 1: system would crash up to 10-15 times a day. They have known about the issue and tech has been working on it for 2 months. Today I gave up in frustration and cancelled. I cant run a business this way. No Support or accountability at all. Doubt I will get the refund I asked ...

Great Team you can depend on.

Firstly, my direct contact is awesome and very responsive. Secondly my customers like the platform it's easy to use and the support is great. Thirdly, great people to work with always available.

Great Team you can depend on.

Firstly, my direct contact is awesome and very responsive. Secondly my customers like the platform it's easy to use and the support is great. Thirdly, great people to work with always available.

Always very helpful on the helpline

Always very helpful on the helpline. The POS is very easy to use

Always very helpful on the helpline

Always very helpful on the helpline. The POS is very easy to use

Convenient

Convenient, customer care, ease of use