Totango Reviews in April 2025: User Ratings, Pros & Cons

"Totango is extremely intuitive and lets me take care of my customers easily."

What do you like best about Totango? I love how it allows segmenting customers based on specific criteria and I can set campaigns directly from Totango. What do you dislike about Totango? I don't like that I can't view all of my customers at the same time. What problems is Totango solving and how is that benefiting you? It's helping me stay on top of my customers with an easy-to-use task manager, and it helps me identify information gaps for each customer through the segments feature.

"Very easy to use and reliable"

What do you like best about Totango? Task are not hard to find and It is really a friendly flatform What do you dislike about Totango? None, I really enjoy using totango because it help me alot in work. What problems is Totango solving and how is that benefiting you? It really helps me to identify my tasks, and the tasks is really easy to find and to understand

"Fantastic System and Absolutely Wonderful Customer Success Managers!!!!"

What do you like best about Totango? Totango has been amazing since we started. It's help automate so much for our CSMs. It's so easy to configure too! What do you dislike about Totango? Reporting would be the only "dislike" if I had to pick one. It's very limited on what we need. Especially since we use Salesforce which has much more What problems is Totango solving and how is that benefiting you? Automation! Like I mentioned in one of the previous questions, it has automated so much of ...

"Easy & Intuitive!"

What do you like best about Totango? I find Totango to be a handy tool not only for Individual contributors but for Admins as well! It helps me work cross-functionally with other departments for customer outreach and communication. From my experience, Totango is by far high in class compared to competitors like Catalyst! Our Customer Success manager meets with our admin team weekly to ensure continued success, making the purchase well worth it for our company! What do you dislike about ...

"Care for your customers, all in one place"

What do you like best about Totango? I love how it let's you keep track of your customers' history while setting priorities and keeping yourself organized. It's great that it favors communication within the company What do you dislike about Totango? At first it can seem overwhelming, but Totango webinars for CSMs and all the available resources help a lot! What problems is Totango solving and how is that benefiting you? Keeping track of all the steps involved in onboarding/keeping each ...

"Great experience using Totango"

What do you like best about Totango? Totango is our tool to track our activities with our existing customers. Totango is being used by all our Customer Facing executives and managers, filling weekly updates on customer interactions, action items, feedback, etc. Totango is an excellent tool for having same information and understanding of our activities with each customer and everyone interacting with them. Everyone has the same information and knowledge of weekly updates with them. The ...

"Customer Success Manager"

What do you like best about Totango? Easy to use and also very fast when download the summary report What do you dislike about Totango? Currently having minimum access to the system and only able to update client based on authority. What problems is Totango solving and how is that benefiting you? How to monitor upsell opportunity progress for about 104 client

"UPDATED SEP 22': TOTANGO HAS ROSE TO THE MOMENT TO HELP ME WITH ANY LINGERING ISSUES"

What do you like best about Totango? Support Team going the extra mile to meet my needs, especially Lydia, Katie, Jeremy and the rest What do you dislike about Totango? Lot of functionality so there is a big learning curve, but no way around that What problems is Totango solving and how is that benefiting you? Totango does have the majority of functionality needed for a large organization. Perhaps more functionality overall for SF subaccounts.

"Making life easier for my team"

What do you like best about Totango? The ability to customize just about every aspect of the customer relationship is critical; the tool conforms to our workflow instead of forcing us into pre-defined tracks/roles/journeys. We can automate much of the manual data entry for work being done, communications, and deliverables. What do you dislike about Totango? I'm still relatively new to Totango, but it's difficult to self-start. I find some UI aspects unintuitive, but the navigational ...

"Super easy to use with relevant data that’s needed to track health, etc"

What do you like best about Totango? All of the editable attributes that let you track specific journey points on the customer journey. What do you dislike about Totango? None that I can think of. Everything has been working for us. What problems is Totango solving and how is that benefiting you? Visibility of all of my team's customers so we don't have to take as much time reviewing in our weekly meetings.