Totango Reviews in April 2025: User Ratings, Pros & Cons

"Wonderful CSM Product!"

What do you like best about Totango? The infinite ability to segment your client data and create easy, automated, actionable solutions to client issues. What do you dislike about Totango? Setup process is pretty technical, but they do a good job holding your hand through it What problems is Totango solving and how is that benefiting you? Data segmentation, automated workflows, tracking client interactions

"Totango Review"

What do you like best about Totango? Better customer handling platform and well-accurate. What do you dislike about Totango? There are some delays, but they are manageable on our end. What problems is Totango solving and how is that benefiting you? It helps me solve some issues regarding customer requests.

"Best, easiest, cheapest customer success software you'll ever use!"

What do you like best about Totango? Totango is a software that is very easy to use, and its interface is very user-friendly. Totango is one of the top customer success software you'll ever find in the market. Has a lot of features compared to its competitors. Most importantly, it is cheap. What do you dislike about Totango? I've read a lot of reviews here before posting mine, and I can say that I would agree with most of them. Totango would sometimes become slow, especially when tasks are ...

"One of the best Customer Success software that is available in the current market!"

What do you like best about Totango? For me, as an everyday user of Totango, what I like the best about Totango is its simplicity to use. Totango is not complex at all, it has a user-friendly interface which many users would agree. All of your tasks, customer's accounts and many other things are just one click and scroll away. What do you dislike about Totango? Every software that's ever been made has its own flaws. That's why software companies have their own developers and moderators that ...

"Awesome application"

What do you like best about Totango? The application is the best; when it comes to providing all details needed at work for every task we receive, Totango makes our life easier than expected. I can recommend this to my friends in the industry. What do you dislike about Totango? There is nothing to dislike here; sometimes, the internet connection is not good, but Totango can still perform wisely and count every help that Totango gives us daily. What problems is Totango solving and how is ...

"Amazing and Really helpful"

What do you like best about Totango? It's really helpful when it comes to looking for more information about a client's details and information, also giving us the complete access needed for us to complete our task perfectly. What do you dislike about Totango? I honestly cannot see any downsides of Totango, Latency is not a problem because it occur rarely depending of the load of works that we are doing , I thinks it's not Totango's fault anyway. What problems is Totango solving and how is ...

"Great tool!"

What do you like best about Totango? Great for reporting, allows marketing, CS and Sales to work together on reports, client information and more! What do you dislike about Totango? Nothing!!! Super easy to use and navigate and all teams have done well utilizing it internally What problems is Totango solving and how is that benefiting you? It solves many different problems for us, but the most notable is that we are able to create, pull and see multiple reports on client data in marketing ...

"Totango Review"

What do you like best about Totango? To gather information in one location, Totango connects with different technologies without difficulty. It's quite simple to customize Totango the way you want it, including adding new features that are significant to you, making segments that are useful for your company, and automating procedures using SuccessPlays and Campaigns. Amazing Totango Support! really knowledgeable and timely! Users have access to a wealth of materials thanks to Totango, ...

"Totango has made possible to step up a gear!"

What do you like best about Totango? Best feature is the ability to work independently from Marketing and Reporting and the empowerment that comes from running campaigns generated from CS, managed from CS and reviewed from CS What do you dislike about Totango? The ability to look at spend data rather than transactional data. What problems is Totango solving and how is that benefiting you? Totango has made possible for our organization to scale effectively. Without Totango we would have ...

"Totango saves me from the chaos of my daily tasks overwhelming me"

What do you like best about Totango? I manage upwards of 75 accounts. Without Totango, I would never be able to manage my daily, monthly, and quarterly tasks. I help new customers with onboarding and we are a tech company, so there are an enormous amount of checklist items I have to manage. With every account at a different stage in the process, it became unmanageable to use just outlook, excel, and post-it notes to know where I was at with each account and things were getting missed. ...