Totango Reviews in April 2025: User Ratings, Pros & Cons

"I recommend this product to any business looking to better their CS department."

What do you like best about Totango? Totango is easy to use and learn. It puts all my customer information in one easy place to access, and helps me to track each accounts needs and specific goals. What do you dislike about Totango? There have been occasional technical difficulties, but Totango has promptly resolved these, and I have always been notified of them as they occur. What problems is Totango solving and how is that benefiting you? Totango is streamlining our CS processes, allowing ...

"They are working daily to provide leadership in the Customer Journey Experience"

What do you like best about Totango? Totango has given us the ability to see things that we just could not see before. It is improving all the time, and the support that we get is top-notch. We are currently implementing Multi-Dimensional Health. This will be a game changer in the fact that Client Health will now be more objective, as opposed to being very subjective in the past. What do you dislike about Totango? Would like more ways to slice data within Totango. Need to use Power BI for ...

"Fantastic experience!"

What do you like best about Totango? Totango offers the same features, functionality, and value as others in the space for a fraction of the cost. Not only that, but they have an outstanding team that is helpful and responsive. What do you dislike about Totango? There is a bit more manual setup required than with some other tools, but for the cost, it is a more than acceptable trade-off. What problems is Totango solving and how is that benefiting you? Totango simplifies our onboarding and ...

"Working with Totango"

What do you like best about Totango? I like that all of the information within a specific customer's account is in one place and easy to find. What do you dislike about Totango? I'm not too fond of having to switch back and forth between Overview, Timeline, Plan and Usage to get the full picture of how our client is using our product. What problems is Totango solving and how is that benefiting you? Totango is going to be our single source of truth eventually. We are using multiple ...

"Great tool with even better staff"

What do you like best about Totango? - very user-friendly application - saves time by automating tasks - great CS & support team What do you dislike about Totango? Some updates/health scores/other customer insights are not made instantaneous and happen over night. What problems is Totango solving and how is that benefiting you? Previous CS tool was discontinued. Totango saves time by automating daily tasks. Provides a great look into client health for the entire organization.

"Been intuitive and easy to use."

What do you like best about Totango? Intuitive and pretty easy to understand. What do you dislike about Totango? One needs to learn a new vocabulary in order to use it. What problems is Totango solving and how is that benefiting you? allowing our team to all be on the same page and manage to the same goal.

"Totango is my go-to for companies looking for a CS Platform"

What do you like best about Totango? Totango is constantly releasing new features and functionality that help us to better serve our customers. We've been able to measure customer health, track KPI's and prioritize our efforts. We love that Totango staff, especially solutions and support, always go the extra mile to help us understand best practices and how to accomplish our goals. I also like the upvote option for enhancements and feature requests. It lets us know we're not the only ...

"Organization meets Utilization"

What do you like best about Totango? Totango organizes the most important customer data seamlessly. With the ability to important reports from Salesforce and filter what you need for specific outreach, it makes it easier to find the information you need when you need it. What do you dislike about Totango? The only dislike of Totango would be the repetition of tasks. For example, I get notified on Monday about an account reporting to certain metrics. I completed that task, but I get reminded ...

"Great platform for everyday use"

What do you like best about Totango? Totango tasks are fantastic for guiding my week, and offering insight to colleagues as to my key objectives and tasks. It allows for easy tracking, and ensures I'm aware of the health of my accounts with various metrics. What do you dislike about Totango? It can be difficult to find some of the information you are looking for, often because it is very detailed. What problems is Totango solving and how is that benefiting you? It allows me to track my ...

"It Takes Two Totango"

What do you like best about Totango? The outstanding onboarding experience, our phenomenal onboarding team, and an onboarding plan that set the foundation for gradual adoption by getting us live on the essential things first so we could gradually get emersed in the system, thereby slowly building up from a crawl to a walk to a run. What do you dislike about Totango? Nothing. Everything was fantastic. Our only barrier was having to be off of our legacy system by a defined date, which meant ...