Totango Reviews in April 2025: User Ratings, Pros & Cons

"Game Changer for Customer Success"

What do you like best about Totango? Totango helps my CSM team to manage our customers in the most flexible way possible. What I love about Totango is that it's so flexible that I can setup different segments of our user base in different ways. And the customer journey marketplace makes it super simple to get the reports I need without having to reinvent the wheel all the time. Also I really appreciate the way Totango manages feature requests. You know if they are going to be done or ...

"Game Changer for Customer Success"

What do you like best about Totango? Totango helps my CSM team to manage our customers in the most flexible way possible. What I love about Totango is that it's so flexible that I can setup different segments of our user base in different ways. And the customer journey marketplace makes it super simple to get the reports I need without having to reinvent the wheel all the time. Also I really appreciate the way Totango manages feature requests. You know if they are going to be done or ...

"It´s an all in one utility"

What do you like best about Totango? how versatile it is by segmenting your work, and you have great dashboard metrics in one blink of an eye. What do you dislike about Totango? No comment in this section. Totango is just great What problems is Totango solving and how is that benefiting you? It organizes my work and has everything in one single pane, and it saves me time.

"It´s an all in one utility"

What do you like best about Totango? how versatile it is by segmenting your work, and you have great dashboard metrics in one blink of an eye. What do you dislike about Totango? No comment in this section. Totango is just great What problems is Totango solving and how is that benefiting you? It organizes my work and has everything in one single pane, and it saves me time.

"A must have"

What do you like best about Totango? Creating segment to filter your clients, monitor your portfolio health, be updated on accounts status etc ! What do you dislike about Totango? "My folder" would be even better if we could display it more visually What problems is Totango solving and how is that benefiting you? Centralize every client information in a single place

"A must have"

What do you like best about Totango? Creating segment to filter your clients, monitor your portfolio health, be updated on accounts status etc ! What do you dislike about Totango? "My folder" would be even better if we could display it more visually What problems is Totango solving and how is that benefiting you? Centralize every client information in a single place

"Essential to my daily work"

What do you like best about Totango? I'm using Totango on a daily basis to gather all the information, my touchpoints, my tasks and to manage my portoflio health score. I also find the segment feature super useful. What do you dislike about Totango? I'd like to have a better access to a timeline for a precise user, and being able to copy a list of emails in a touchpoint. What problems is Totango solving and how is that benefiting you? Totango is my all-in-one CS tool, as I can gather all ...

"So usefull for ma daily work"

What do you like best about Totango? The segments to analyse my portfolio, the touchpoint to have a feedback on my time line, the portfolio health What do you dislike about Totango? I don't use tasks yet but i have to espacially for the client call back. What problems is Totango solving and how is that benefiting you? I have all of the client information at the same place, i can search by client, have a quick view on the healt. I really appreciate the time line, all the setting about the ...

"Essential to my daily work"

What do you like best about Totango? I'm using Totango on a daily basis to gather all the information, my touchpoints, my tasks and to manage my portoflio health score. I also find the segment feature super useful. What do you dislike about Totango? I'd like to have a better access to a timeline for a precise user, and being able to copy a list of emails in a touchpoint. What problems is Totango solving and how is that benefiting you? Totango is my all-in-one CS tool, as I can gather all ...

"So usefull for ma daily work"

What do you like best about Totango? The segments to analyse my portfolio, the touchpoint to have a feedback on my time line, the portfolio health What do you dislike about Totango? I don't use tasks yet but i have to espacially for the client call back. What problems is Totango solving and how is that benefiting you? I have all of the client information at the same place, i can search by client, have a quick view on the healt. I really appreciate the time line, all the setting about the ...