Totango Reviews in April 2025: User Ratings, Pros & Cons

Powerful success management platform

What do you like best? The UX/UI is great; the platform is really intuitive and it is more powerful than it seems at first glance. Their team seems to release solid product updates on a consistent basis. What do you dislike? There are some small technical hiccups here and there, but their support team is usually quick to resolve them. Recommendations to others considering the product: It's probably the best tool in the area. It works best as a stand alone system with minimal ...

Valuable Transparency to my Client's Health

What do you like best? We have been able to consolidate all of our data points from different systems into one source of truth and have actionable insights for our CSMs to better our client's health. Management has higher visibility into client's health and holds higher accountability for our CSM team. Configuring this platform has forced our team to be more proactive in understanding our client's health. What do you dislike? So far, we are working on User Adoption. We had an ...

Totango has been a helpful tool for our team to be able to keep track of their accounts.

What do you like best? The idea of being able to see where my client is in their life cycle is extremely helpful. I can easily look at a list and tell who needs to be onboarded and this saves a ton of time. Also, being able to see the top modules they are using makes my touchpoints more personalized and meaningful to the client. What do you dislike? It's not the most user friendly platform and not much customization available. What problems are you solving with the product? What ...

Great customer service and UI

What do you like best? The evolution of their product is very organic, new features are based on client requests which means you always get what you ask for and what makes sense What do you dislike? The platform is sometimes slow for a few day follwing the release of new features but it's worth it when you actually get the feature Recommendations to others considering the product: The initial set up can be a bit time consuming but it's definitely worth it What problems are ...

Excellent success management software!

What do you like best? Ease of use - Once you utilize this to your needs, tasks that would take me 7-10 minutes take 40 seconds tops! Having info available (and fully customizable) at the header is BEYOND helpful. It helps me focus on my clients needs and push them towards their goals with such ease, I can barely believe it's so easy! Reporting and segments are limitless - and the ability to easily add new attributes at any point makes it a perfect-to-customize software. Email ...