Totango Reviews in February 2025: User Ratings, Pros & Cons

"Totango is a great tool to keep on top of your follow-up plus the custom work flows are amazing!"

What do you like best about Totango? Easy to navigate and track your activities both ones that need to be done or have already been done. What do you dislike about Totango? Not easily locating phone numbers in client profiles. What problems is Totango solving and how is that benefiting you? Ongoing touchpoints for clients with ratings of their " health score"

"Great way to track customer/client interactions"

What do you like best about Totango? The ease of setting up success plays to ensure we are reaching our customers and providing the service they need and want. Being able to track customer health and when to reach out. What do you dislike about Totango? The only downside to Totango is that it can sometimes be confusing in terms of the view you see but once you understand it and use it a few times it is much easier to navigate. What problems is Totango solving and how is that benefiting ...

"Overall good tool!"

What do you like best about Totango? Good for automated campaigns, we can update account status, log calls in Salesforce. What do you dislike about Totango? User Interface is overwhelming, we still have Salesforce as our primary What problems is Totango solving and how is that benefiting you? It is a main place where CSM's can track all activity and calls and can go back and read notes.

"Totango for the Logitech Unicorn in Mexico"

What do you like best about Totango? The ability to easily understand our customer's data in one platform. The ability to track daily KPIs of the team in a single dashboard. The ease of integration with other tools like Slack. And the super fast and responsive customer support. We love it. What do you dislike about Totango? Is not a dislike is like an improvement area, in previous months the platform was down in critical moments during internal audits or end of the month/quarter producing ...

"Outstanding onboarding process and excellent team"

What do you like best about Totango? Totango onboarding team did an outstanding job of getting our platform up and running in a short amount of time. What do you dislike about Totango? There are a few integrations we would like to see in the future (JIRA & NetSuite) What problems is Totango solving and how is that benefiting you? Our current platform is being sunsetted end of this year and we needed a replacement. The Customer Success team can now better support our customers.

"Great tool to keep track of your customer base and make your team work collaboratively"

What do you like best about Totango? I like the extensive list of features. You can basically do everything you need to as a head of CSM. You can feel a bit "lost" with this list of features but their onboarding process is great. What do you dislike about Totango? Even if their onboarding process is great, the set up can be quite complex. You have to be 100% sure of what process you are trying to implement because it's really difficult to start over. There are still some bugs in the UI or ...

"Customer Success Totango Review"

What do you like best about Totango? I love having automated campaigns and internal tasks relating to the CX journey in one place. The advantage to them in Totango versus other platforms is the ability to trigger them from several different custom attributes. What do you dislike about Totango? I will hit a blocker from time to time and then see that it is usually on the CX wishlist. WOuld love for these blockers to clear up quicker. What problems is Totango solving and how is that ...

"CRM for the ages"

What do you like best about Totango? Totango has been used by our business for some time now. I have been training on Totango via their incredible training videos and I have learned so much. The dashboards, the information, and the data that you can store and report on is amazing. Totango houses all of our customer information and we can easily track our customers and their health. This helps us, CSM's, better service our customers. What do you dislike about Totango? I would like to see ...

"Learning curve but once you get it, very easy to use and new features are added quickly"

What do you like best about Totango? Very intuitive and easy to use. Less clicks to get where you need to be the better. What do you dislike about Totango? Nothing in particular that I dislike about it. Recommendations to others considering Totango: Great platform. I really like how easy the segments are to set up and manage your accounts. What problems is Totango solving and how is that benefiting you? We need the ability to log 1 touchpoint across a dealer group. Need more access to ...

"Organized system with excellent client support."

What do you like best about Totango? Totango continues to improve with new enhancements and features. What do you dislike about Totango? Would love for Totango to be more insightful with its campaign features. What problems is Totango solving and how is that benefiting you? Organizing and keeping track of client onboarding, outreach and analytics.