Totango Reviews in April 2025: User Ratings, Pros & Cons

All are well infomed about a customer account

What do you like best? It is great tool as it collaborate all functions internally to provide insight of a Customer account and provide their timely input and customer sentiments and will help leadership team to initiate an appropriate and timely action to meet or exceed customer's expectation. Tracking Renewals and taking timely action to Renew the contract and tracking Customer Relationship and related Task assignment and tracking What do you dislike? Surpassingly the MRR (Revenue ...

Useful but needs more flexibility

What do you like best? I like that I am able to easily view history of accounts and assign tasks to my team members and manage their workflow without having to micromanage. This is a key feature of the product I enjoy What do you dislike? There seems to be a number of bugs that create duplicate tasks etc. In addition, the way usage is calculated in this product does not make sense for our business model. I wish there was more flexibility into how usage is calculated and the metrics ...

Totango has made us more successful with customer engagements

What do you like best? It is easy to use. It is pretty easy to move around the tool. There is so many ways that you can look at your data and analyze it. This helps us understand what to focus most on within our business and how to tackle that focus. What do you dislike? I wish the succesblocs were easier to copy from one successbloc to another. Basically to be able to use them intertwined easier would be helpful Recommendations to others considering the product: It is a great ...

The Customer Success Company That Embodies Customer Success

What do you like best? Totango has been a fantastic example of a company that really listens to their customers. In the past 2 years they have made multiple changes to their platform. The changes that have been made were a result of them REALLY LISTENING to their customers. I feel as though I am a true partner and have seen many of my product enhahcements come to pass. They really are vested in ensuring their customers are successful and have a voice in the future direction of their ...

Powerful tool to Drive Customer Success Actions

What do you like best? Totango put at our fingertips information that allow us to identify actions to increase renewal rates and reduce churn. Intelligence that will have take us weeks to compile in the past is now avaialble in a matter of seconds. The tool is so powerful that has completely transform the way customer success operates. The user interface is clean and the tool has becoming the place to go to consult customer information. What do you dislike? Tracking tasks and how they ...

Cutting-Edge Customer Success Management Tool

What do you like best? The user interface and the ability to easily see relevant data related to the customer's health, account status, contract dates and other data specific to the products the customer owns and the usage of the products What do you dislike? From an administrator perspective, I would like more flexibility in configuration options such as user profile set up and the ability to run reports needed to system maintenance and auditing. What problems are you solving with ...

Fast Paced & Positive Headfirst Dive into Customer Lifecycle Management

What do you like best? As a previous Customer Success Manager it was immediately apparent upon testing Totango's products that they understand the challenges and hardships associated with efficient and accurate Customer Life cycle Management. The UI and UX are extremely beneficial in guiding users to the appropriate areas to find the vital information they require as well as track the customer life cycle journey across the entire functional support team (Account Executives, Customer ...

Great user face, easy to navigate

What do you like best? Creating segments to capture data, customer account dashboard, email functionality What do you dislike? Cannot select a customer contact before sending emails. Have to create two segments to get certain information based off account data and user data Recommendations to others considering the product: Be patient, the system will work wonders What problems are you solving with the product? What benefits have you realized? Being able to track on-boarding ...

One stop shop for centralized Customer Success Management

What do you like best? Automated success plays to drive the right action at the right time. The centralized customer account view is extremely valuable, to CSMs, managers, leadership, and other internal and customer facing roles as well. Leadership now has access to consolidated reporting never available before. What do you dislike? Digital email campaign capabilities are limited, which impacts the ability to scale support of low touch customers in an automated manner (i.e. lack of ...

Solid offering still expanding options for large enterprise use

What do you like best? Self-service segmentation of data and ability to display with reports and scorecards What do you dislike? Permissioning options are too limited and too often all or nothing. Need more granularity in who can see and edit what throughout the UI. User and team administration is also far too labor intensive for large organizations. What problems are you solving with the product? What benefits have you realized? Consistent approach to customer management based ...