Totango Reviews in April 2025: User Ratings, Pros & Cons

Manager, Customer Success

What do you like best? How automated you can make everything is great! What do you dislike? With SuccessBlocs duplicating my Segments, idk which segment I'm selecting if I'm creating Segments based on/tied to other Segments. What problems are you solving with the product? What benefits have you realized? Customers overpaying

Awesome client management software

What do you like best? Totango Allowed me to consolidate my client information into one easy to use tool. Before we were using multiple tools to track client engagement, satisfaction, and account information. After setting up Totango we were able to access and manage all of this information in one place which was a huge productivity booster. Instead of having to check separate applications for all the info I needed it was all in one place with Totango. This meant if could see when a ...

Totango Help Take Our CS Team to the Next Level

What do you like best? I was impressed how Totango brings together data into one platform to create insight into customer usage, trends, and health. I can identify customers in good health and over-utlizing the product as expansion opportunities, poor health who need extra attention, and those average customers who we want to engage and move the needle on. I'm a proponent of data driven decisions and strategy, and Totango has been an instrumental part of that. I was also happy with the ...

Totango -

What do you like best? We have just started using Totango at my workplace and it provides us with so much information in one place. There is so much flexibility. What do you dislike? There is nothing right now that I don't like. Recommendations to others considering the product: It is a great product What problems are you solving with the product? What benefits have you realized? Having this tool has saved time in that we are able to look one place for the information that ...

How Totango helps operationalize our Customer Success playbooks

What do you like best? Totango's intuitive design and the built in feature to send email campaigns. What do you dislike? There's no option to add tooltips or small comment boxes when building segments. The segment description is limited to approx. 200 characters only. Totango has so many moving parts and modules and it's quite challenging to learn by trial and error. The Totango Help Knowledge Base is a good resource but I'm not sure if there are recorded webinars or videos that I ...

Loving the customer account support management!

What do you like best? I like that it tracks the health and notifies me of poor health and low usage so I can stay on top of those customers and get in front of any problems/concerns faster. What do you dislike? I don't like that I have to use it as a separate platform on top of Salesforce. What problems are you solving with the product? What benefits have you realized? I'm solving at risk customer problems by being able to get in front of them faster when usage is low or ...

Totango is great for customer health

What do you like best? I love that it shows you customer health What do you dislike? That SF and Totango dont talk- Notes in SF dont transfer to Totango What problems are you solving with the product? What benefits have you realized? Being able to provide value to my customers by seeing the customer health

Review of Totango

What do you like best? I like that I can forward an email to touchpoints@totango to log a touchpoint for an email. What do you dislike? The app tends to be pretty cumbersome and isn't the easiest to refer back to certain data. Recommendations to others considering the product: Totango is a great application for a light workload. If you have a lot of customers to manage, it may be difficult to use effectively. They are on the right track by making new features available and ...

Organized insights

What do you like best? I love the notification section. It’s the area I keep the most attention to as I can see what other touchpoints colleagues have done with my accounts. What do you dislike? No huge concerns at large but would be good to see improved health scoring. Recommendations to others considering the product: Nice choice. What problems are you solving with the product? What benefits have you realized? Managing a large book of business and staying in the know of ...

Stay on top of your accounts

What do you like best? I love being able to finally have a good audit of the accounts that I am responsible for. This was the first platform my company used dedicated to Customer Success and it was much needed. What do you dislike? I don't like the health score that is presently there and it's not an accurate depiction of customer risk or performance. Should be tweaked for individuals as we all monitor different sectors and ARR that have varying risk. I'd like to be able to compare an ...