Totango Reviews in April 2025: User Ratings, Pros & Cons

Fantastic time at the Totango Customer Success Summit!!

What do you like best? Loved hearing from the customers and all their use cases, as well as learning about all the coming innovations for Totango. What do you dislike? Would be great to be able to break out in customer 1:1 sharing sessions with "like" customers What problems are you solving with the product? What benefits have you realized? Customer Success Engagement - higher rates of engaged with customers, more intelligent actions being driven.

An excellent customer success tool.

What do you like best? All in one tool for managing customer success. Key information is at the top of the screen, access to anything is just a click or two away. What do you dislike? Nothing so far. We're still early in the adoption process. What problems are you solving with the product? What benefits have you realized? Automating effective engagement with tech touch customers.

Totango is a great tool for CS

What do you like best? The tasks make it easy to organize my day What do you dislike? I would love more chat features to help What problems are you solving with the product? What benefits have you realized? Identifying customer issues quicker. The tasks really help to keep up to date on my accounts

Collaborating with Totango on implementation and our operatingmodel

What do you like best? Ability to create tasks and touchpoints that contribute to a timeline that tell the story of the customer Automation via SuccessPlays and Campaigns leading to consistency in engagement with customers What do you dislike? Enterprise-scale administration capabilities What problems are you solving with the product? What benefits have you realized? Visibility into Customer lifecycle and collaboration between the Account Team Consistent guidance to users ...

Intuitive and Powerful CS Technology

What do you like best? We learned this tool in a 3-day hands-on configuration session, and I truly feel empowered to continue to optimize and add to what we've created from day one. It's very user-friendly, intuitive to understand how to accomplish what you are looking for - and amazing what insights you can gather in such a short amount of time. What do you dislike? It's so easy to create so many views / cuts of the data, that it ultimately ends up having almost too much to look at ...

Fantastic platform for managing Customer Success practices

What do you like best? Ability to maximize multiple data sources and user input to ensure Customer Success engagement company-wide best practices are adopted and enhanced; account information is all in one place in My Portfolio for CE professionals; digital campaigns can maximize customer touch points What do you dislike? Need to expand digital campaign functionality and ability to monitor internal adoption of end users to enhance organizational efficiency What problems are you ...

Totango helps us better connect to our users

What do you like best? Totango has carefully thought through the customer success process and has engaged with our internal team help bring their technology together with our vision to enable Bentley to achieve our key objectives in ensuring our users get value from our technology. What do you dislike? Too early in our adoption of Totango to really identify anything I do not like. What problems are you solving with the product? What benefits have you realized? 1 - One centralized ...

Great Platform!

What do you like best? Helps our company automate processes so our CSM's can focus on what is most important. What do you dislike? Nothing, particularly. Just keep taking feedback into consideration for product enhancements. Recommendations to others considering the product: Pick Totango! What problems are you solving with the product? What benefits have you realized? Automating email campaigns to ensure adoption and deployment.

Great tool for Customer Success

What do you like best? Campaigns allow us to scale our Customer Success team. What do you dislike? Not as customizable as some businesses need. What problems are you solving with the product? What benefits have you realized? Proactive engagement with customers is possible now, resulting in increased renewal rates.

Communication at Scale

What do you like best? Ability to scale vital communications to customers Easily keep track of customer health What do you dislike? Some complexity around integrations and health designations need a lot of expertise to calibrate appropriately What problems are you solving with the product? What benefits have you realized? Communication Churn Adoption