Totango Reviews in April 2025: User Ratings, Pros & Cons

Well informed, professional atmosphere

What do you like best? The importance of Customer Success allows a user/customer to believe in your company and its vision. What do you dislike? Nothing yet to dislike, However, I do believe more basic sessions to introduce the product would be beneficial. What problems are you solving with the product? What benefits have you realized? How to interact with our customer base and keep them involved.

Transforms your business

What do you like best? Totango has allowed us to have visibility into our data and automate so many aspects and insights that we simply haven't been able to see. We can make informed decisions and be much more proactive than ever. What do you dislike? I can't say there is anything that I dislike. The product and the people have been amazing. Recommendations to others considering the product: Don't look any further, convince your organization decision makers to purchase and start ...

We are seeing and actioning data like never before

What do you like best? I like having the KPIs available to management and the team at all times What do you dislike? I would like to see Zoe and the iPhone app built out so the executives and other departments in my organization will use them Recommendations to others considering the product: Totango is the best in the market. Save your time exploring vendors and use that time to implement instead. What problems are you solving with the product? What benefits have you realized? ...

Data and insights at my fingertips

What do you like best? - I enjoy the flexible use of segments to easily breakdown portfolios and keep track of CSM team activity - Touchpoints, timelines and configurable account profiles do a great job getting all the key data I need What do you dislike? Initial Phase Design for the Survey block did not allow us to easily obtain NPS data from qualtrics at the contact level to be able to close the loop plays and then roll it up to the account level. Working with qualtrics on API but ...

Intimate

What do you like best? Totango knows or tries to know its customer from close. What do you dislike? Maybe after I have used it for a year, I can have something here; nothing for now:-) What problems are you solving with the product? What benefits have you realized? Move users to newest edition - reduce average age of products being used from 6 years!!!!

Making an impact on our business

What do you like best? I love that we can easily see and track how we are performing at every stage of our customer's lifecycle. What do you dislike? Nothing that I particularly dislike about Totango, but I would like to see more speed to implementing small enhancements to the product. Recommendations to others considering the product: If you are looking to do business with a company that will understand your goals and help you get there, then Totango is the place you want to be ...

From your Partner Manager at SAP

What do you like best? The event was well structured and the topics were highly relevant to for the audience. The session were focused and kept attendees interested. In addition, the venue was the right side and location based on the number of people. What do you dislike? A/C was spotty - some spots very warm, others cold. What problems are you solving with the product? What benefits have you realized? I would love to leverage Totango for partner management at SAP. We currently ...

Great User Experience for SaaS customer success

What do you like best? User interface is the best, very contemporary and easy to use. I also like the integration capabilities. I have done lots of customized integration both getting data in and out of Totango. What do you dislike? The report cannot be easily shared with VPs. They don't Totango licenses and they need to login to see our report. We sometimes sent them screenshots. What problems are you solving with the product? What benefits have you realized? Customer campaigns ...

Nuth'n but net

What do you like best? It's easy to use. It's intuitive. It's easy to extract value and drive productivity. What do you dislike? Not sooo experienced with it yet, so haven't formulated any negative opinions so far. I'm fertile ground for shaping a positive customer experience! What problems are you solving with the product? What benefits have you realized? N/A

Totango

What do you like best? The Ability to easily see customer Health. The ability to bring in more lines of Business data Multiple product lines Customer Health Profiles The Performance What do you dislike? Wish there were more reporting capabilities. Lots to consider from an implementation set up. Would like to have a "What to think about " for implementation? Canned Dashboards for Executives would be since. What problems are you solving with the product? What ...