Totango Reviews in April 2025: User Ratings, Pros & Cons

Totango took me to the next level!

What do you like best? What I like best about using Totango is how I can create and customize my accounts in different segments to maximize my time and performance! Organizing my day to day calls have become much easier since I started using Totango. Another feature I really like is my assigned tasks for calling my clients.Having multiple reasons to call just once client allows for me to guide each conversation in the direction that I choose. What do you dislike? The only thing I am ...

Totango is an excellent tool that allows me to manage my customer's health.

What do you like best? The most helpful component of Totango is its ability to easily display information about my customers in a centralized location. This saves time and effort and allows me to focus on the most crucial aspects of my customer's overall health. What do you dislike? The only downside of Totango is the lack of clarity when building customized reports for my accounts. Recommendations to others considering the product: Try it out! What problems are you solving ...

My experience with Totango has been amazing!

What do you like best? I like how you can follow customer health and my favorite part of totango is the ability to do email campaigns and also the segments. What do you dislike? It is very difficult sometimes to build the segments I need. I do have an awesome Customer success person that always helps me. What problems are you solving with the product? What benefits have you realized? Health related issues, we can see if they are using products or not and also it amazing for ...

Robust CUstomer Success Management PLatform

What do you like best? The Success Plays are a strong feature of the application, allowing timely and manageable effort to create, monitor and complete tasks. What do you dislike? The application needs the ability to better interface with CRM systems, like Salesforce and Oracle Sales Cloud Recommendations to others considering the product: Invest in training... will make the experience more qorthwhile What problems are you solving with the product? What benefits have you ...

Utlizing Totango to Work Smarter and help our customers be succcesful

What do you like best? After 17 years of having multiple sources I had to go to to get data and pull together some type of analysis on our customers it has been unbelievably advantageous to use a system where everything is brought together in one place. The ability to pull data, analyze that data, and then create action for our reps in the form of one consistent communication has positively impacted our productivity and revenue. With their recent addition of "smart data" we can put ...

Totango has been extremely helpful and understanding during our onboarding process

What do you like best? The CS team is incredible, easy to reach and helping us strategize how to best use the software What do you dislike? There are some features that can't be customized and sometimes we feel semi restrained. However, the CS team is there to help us with workarounds and solutions. What problems are you solving with the product? What benefits have you realized? Automation and focus for the CSM - accounts that would slip through the cracks before are no longer ...

totango great customer Health tool

What do you like best? The ability to track the usage data for our customers and see the customers that are in poor health in different regions. What do you dislike? Their mobile app doesnt support android phones What problems are you solving with the product? What benefits have you realized? Track our customers and how much are they utilizing our tools.

Totango Efficieny

What do you like best? I like how Totango is very user friendly. It was just launched a week ago in my company, and we can tell how easy is to use it to manage our accounts. What do you dislike? It is not a Totango issue, but mainly obstacle that I foresee is the data accuracy brought from our sources. We will have to work on some clean up before engaging and using the campaigns tool. What problems are you solving with the product? What benefits have you realized? It allow us to ...

Conference Feedback

What do you like best? My firm is still in the process of onboarding to Totango so I feel the best feedback I can provide is about the CS Summit. As someone who was previously in the professional conference industry this event was very well produced. The app was great and gave me the ability to connect quickly with people I met instead of frantically searching through LinkedIn. In addition, it was great to be able to see the success and hear onboarding stories from other customers. What ...

Powerful tool

What do you like best? Totango is a very powerful tool if you're looking to help automate your client success team's day to day operations, better scale your business, and take a more proactive approach towards driving product adoption. At the center of Totango is its segmentation engine which allows you to get very granular in organizing your clients by contractual and behavioral attributes - providing a clearer lens into who your customers are and how they are interacting with your ...