Totango Reviews in April 2025: User Ratings, Pros & Cons

ToTango

What do you like best? The possibility of building different and clear reports and segments. What do you dislike? What I dislike about ToTango is the design, it's not very soft on the eye and it's hard to see the difference between different segments. What problems are you solving with the product? What benefits have you realized? It's easy to enter touch points and add contacts to accounts. Response from Christine Knific of Totango edit We're glad you are leveraging ...

Easy to use and navigate

What do you like best? Ease of use. Visually attractive. I like how updated the information is. What do you dislike? nothing. There is nothing that I currently would change with Totango. Recommendations to others considering the product: Please use and take good notes for each customer What problems are you solving with the product? What benefits have you realized? that I am able to have a good pulse on my customer's overall health.

Totango has helped me better manage my accounts performance

What do you like best? I can get ahead of low usage or poor performing accounts and have time to turn it around before it's too late. I get notifications and can easily prioritize my accounts to encourage better optimization. What do you dislike? That Totango notes carry over to Salesforce but notes in Salesforce don't carry over to Totango. Recommendations to others considering the product: This is a great tool to manage your book of business and easily track performance and ...

Extremely Useful, but Buggy

What do you like best? I appreciate the way you can build segments, organize tasks, and run reports on Totango. It has become a seamless part of my day-to-day work life and I appreciate how many automations there are on this product. What do you dislike? I know how to navigate certain bugs at this point, but I do come across issues frequently enough in Totango. Recommendations to others considering the product: It is a great tool when utilized correctly. What problems are you ...

Quick access to data and history

What do you like best? The easy and fast access to client information, current/past performance and a historical record of interactions. What do you dislike? It would be nice to have reminders associated with Tasks that can be delivered via email or desktop notification. What problems are you solving with the product? What benefits have you realized? When I find out that I need to interact or take action on a partner's behalf, I use Totango as the initial 'go to' platform for ...

Great way to manage projects!

What do you like best? It's super easy to use and has a lot of different functions to use across all areas of the company. What do you dislike? Sometimes it takes a while to load, or does not load at all, which is super frustrating. Usually after waiting for about 15 minutes it will go back to normal. What problems are you solving with the product? What benefits have you realized? Currently we are using it to manage the way we reach out to brands on our platform. We are able to ...

Totango usage

What do you like best? I like that you can use this tool to check about anything on a account its very user friendly . I feel that it is also a guide to help you with the account and the steps to take , there are many tools in Totango that is very beneficial I like it better than the new sales force. What do you dislike? The only thing I dislike is you can't build a quote on this system. Recommendations to others considering the product: Its a great tool and helps with your ...

Great tool for customer success management

What do you like best? The simplicity of the task/touchpoint feature helps gauge customer health for the whole team. In addition, the ability to build out segments is also a great way to hone in on your book of business. What do you dislike? The way customer health is measured seems to differ customer to customer (different benchmarks seem to have different weight for different customers) What problems are you solving with the product? What benefits have you realized? Ensuring ...

Manager, Construction Customer Success

What do you like best? connected workflows, flexibility, and customization What do you dislike? I wish it had a 'standard" file structure not burried in "Global" What problems are you solving with the product? What benefits have you realized? transparency of customer status in the Adoption lifecycle

Still new in Totango, but I see a lot of potential. This can be a powerful tool for my organization

What do you like best? How everything is in one place, I don't have to access 5 or 6 other tools to get the information I'm looking for, it all being pulled into totango and easily accessed. What do you dislike? There are a few fields I would like to be able to customize/edit to meet my work needs. But we don't have those rights. Recommendations to others considering the product: If you are looking for a tool that meets the needs of a customer success team, look no further. But be ...