Totango Reviews in February 2025: User Ratings, Pros & Cons

"Totango is a game changer for me"

What do you like best about Totango? The tasks are a great way for me to keep track of my day and stay on top of my customers needs and asks. Very user friendly and great reporting for me. We use the Plan tab for our overall customer notes like Annual Contract and main contacts. What do you dislike about Totango? When writing the Risks and risk notes for a customer, it triggers a task to go and write the Risk Notes again. This was very confusing for me as I had already entered the ...

"Totango is a game changer for our onboarding process!"

What do you like best about Totango? We have customized campaigns that we send to new customers through onboarding and beyond. This has greatly helped our customer adoption. What do you dislike about Totango? Not much - but I can connect with their team regularly with all the questions our team has and get those addressed in a timely matter. What problems is Totango solving and how is that benefiting you? Outreach to new customers, gathering customer data and usage. Tracking their progress ...

"CSM using Totango"

What do you like best about Totango? I love that Totango sends out notifications to my Agenda- we set up tasks to follow up with customers and certain actions that will trigger a notification to flag accounts to our team. It helps our CS team stay organized and proactive. The interface is also user friendly What do you dislike about Totango? In the beggining (for me) there was a bit of a learning curve to get started. However, once you get the hang of it, the system is easy to use. What ...

"Love the Automation"

What do you like best about Totango? I love that it can connect with Salesforce to help drive automatic communications to our customers. It's a great tool for keeping all communications on an account in one place and customizing health scores, outgoing communications, and more! What do you dislike about Totango? The Timeline can be a bit overwhelming to scroll through. A search option would save time. What problems is Totango solving and how is that benefiting you? Customer behavior - is ...

"Easy to use UI and drag and drop configuration makes it super simple"

What do you like best about Totango? As an administrator the drag and drop configuration is the thing I love the most. No need to train, no code needed. Just drag and drop and roll out.I have used other tools and none are as easy to configure. What do you dislike about Totango? I have had problems copying things. The copies appear, eventually, but sometimes are delayed. So I have had to learn and wait and not assume it did not copy and start again. What problems is Totango solving and how ...

"Better alignment with colleagues for a customer journey"

What do you like best about Totango? easier navigation across the customer portfolios What do you dislike about Totango? not able to add templates for task section What problems is Totango solving and how is that benefiting you? easier communication with the account manager through one platform, instead of many slack messages

"Totango makes life easier!"

What do you like best about Totango? The setup process with Totango was great. They have a lot of material available on their site to help with getting things up and running. Also, their straightforward UI is great. What do you dislike about Totango? I have seen sometimes that the automation setup internally through my team lags. What problems is Totango solving and how is that benefiting you? It is helping decrease the number of days our client is in the setup process. We want them to go ...

"Excellent way to stay on top of your accounts!"

What do you like best about Totango? I love the ability to set up successplays, track communications with clients, and quickly see the health of customers based on custom-set metrics. What do you dislike about Totango? The visibility of tasks is overwhemling. What problems is Totango solving and how is that benefiting you? Totango allows my team to build a robust Onboarding and Implementation process for our customers, set deadlines, and track success.

"Wonderful CMS Platform with Consistent Improvements"

What do you like best about Totango? The UI is very clean and easy to navigate. Allows our users to easily digest and explore data points within the platform. Happy Totango constantly asks for feedback and seeks to continaully improve the product. What do you dislike about Totango? The price can be extensive based on the user base and features, which can be an inhibitor / requires internal discussions on ROI. The reporting tools need some improvement as well as the integration ...

"Great Customer Sucess CRM"

What do you like best about Totango? Totango has great tools to organize your day and keep track of client data and performance. I highly recommend Totango for any Account Manager who wants an efficient way to work. What do you dislike about Totango? I haven't found anything yet. Totango has great features and is contently improving its tool to better serve the account manager in a customer-centric approach. What problems is Totango solving and how is that benefiting you? They are doing a ...