Totango Reviews in April 2025: User Ratings, Pros & Cons

"Great onboarding experience"

What do you like best about Totango? As a new user of totango we still have a lot to learn but we are already seeing the benefits from the successBlocs, automated campaigns and dashboards. What do you dislike about Totango? We haven't found anything that we dislike so far. What problems is Totango solving and how is that benefiting you? 360 customer view and scaled engagements has been the two most impactful pieces so far.

"Totango is an amazing tool to manage customer success"

What do you like best about Totango? It's a really great tool to allow you to manage your entire customer success process. We have come to rely on Totango for everything we do around customer management and success. (1) All customer information is kept in one place for quick reference (2) The ability to segment customers any way you'd like for easier management (3) It's easy to setup customer campaigns that automatically engage customers based on certain criteria (4) Ability to setup ...

"Totango is Customer Success Heaven"

What do you like best about Totango? The most helpful thing about Totango is that it comes pre-loaded with industry best practices. The upside to this is you don't have to start from scratch. What do you dislike about Totango? There is nothing here to dislike, as Totango is constantly willing to adapt and evolve to accommodate its users based on their needs. Recommendations to others considering Totango: Totango is easy and very customizable. Whether you are just beginning your customer ...

"Totango in my journey as a CSM"

What do you like best about Totango? What I like most about Totango is that information is kept in one place and it's easy to update & tailor it to every client that I manage. Very useful platform and easy to use! What do you dislike about Totango? If I add new information, sometimes I need to refresh the page to see the changes, which is a bit frustrating in some situations. Health scores are also something that's not always showing relevant info. What problems is Totango solving and how ...

"Totango is all we need"

What do you like best about Totango? very compact- everything we need is there. And if we need to access another platform, it's so much easy. What do you dislike about Totango? Totango's missing his calendar system in booking a schedule with a customer. Having your own calendar is much easier than using another platform to book a schedule. What problems is Totango solving and how is that benefiting you? All the information I need about the customer is there, collaboration with people from ...

"Absolutely useful!"

What do you like best about Totango? The ability to track an account's progress and create related next steps to move forward. What do you dislike about Totango? Success blocs or segments don't have the ability to be right clicked and "open in a new tab." What problems is Totango solving and how is that benefiting you? Tracking customer lifecycle and tracking my portfolio's overall health.

"Highly Recommended Toto"

What do you like best about Totango? Totango is easy to navigate and has a lot of reports that help CSMs to manage accounts better. What do you dislike about Totango? The ability to adjust timezone on the user level is not possible (or locked?) What problems is Totango solving and how is that benefiting you? Customer onboarding, utilization, tickets, business reviews - can be easily tracked with Totango

"Best suited for managing customer relations with complex account hierarchies & multiple Customers."

What do you like best about Totango? The best qualities of Totango lie in the details. segmentation, success blocks, e-mail campaigns, archiving and blocking of Ghost accounts, collections and organizing all in one place. What do you dislike about Totango? Sometimes the software runs slowly and takes a long time to load and I would love it if we get a more in-depth written explanation. Overall the platform is user-friendly and efficient What problems is Totango solving and how is that ...

"Totango is Extremely helpful and keeps you on top of all client health."

What do you like best about Totango? The most helpful thing about totango is being able to create segments to organize your clients. What do you dislike about Totango? Totango can be very complex and you may have to do some training with a client success manager or learn more about it. It takes time to fully utilize the platform and learn it. Recommendations to others considering Totango: n/a What problems is Totango solving and how is that benefiting you? My team just did an email campaign ...

"Totango is a great product best suited for top-down management"

What do you like best about Totango? One of the great qualities of totango lies in the details. Each and every aspect of it works fine as it is designed. The value comes from the parts working together and creating something which is bigger than its parts. Segmentation, automatisation, e-mail campaigns and organizing all in one place. What do you dislike about Totango? Totango as a product has two key problems. One of them is your guide - the other one is its high complexity. For the first ...