Totango Reviews in April 2025: User Ratings, Pros & Cons

"My review"

What do you like best about Totango? Totango is a comprehensive tool that allows me to effectively manage my projects and relationships with partners. What do you dislike about Totango? At times it is difficult to navigate to the areas I need to be in to configure some of the features. What problems is Totango solving and how is that benefiting you? Totango is great for managing my tasks and timeline of when things need to be completed.

"Quick time to value"

What do you like best about Totango? Totango is intuitive and self service. We have been able to quickly turn up areas that are most critical and can add more as we are ready. What do you dislike about Totango? Limited integrations with some older systems but there are workarounds that still allow us to get data in, just not as simply What problems is Totango solving and how is that benefiting you? Totango is allowing our CS organization to work smarter and more efficiently. Even though we ...

"Team Lead, Customer Success"

What do you like best about Totango? I like how robust the system is in terms of account/user metrics to help me make actionable decisions for my portfolio. What do you dislike about Totango? I dislike the inability to create sections for the to-do list as it is only organized by due date and priority. What problems is Totango solving and how is that benefiting you? I am solving accountability and have realized that logging touchpoints is awesome for that. It is also solving the note-taking ...

"Manager, Customer Success Operations"

What do you like best about Totango? Totango is a leader in implementing Customer Success strategies that fit the needs of our particular business model. With the use of campaigns, SuccessPlays, and SuccessBLOCs, we are able to scale up and out for our business. And that's only at the surface of what Totango can do! It's my go-to tool for Customer Success, and cross-functional departments! My favorite part of the product is MultiDimensional Health. It helps us understand our customer pain ...

"Easy to build up on"

What do you like best about Totango? I like the pre-built blocks. They are easy to customize. I find the examples provided are inspirational for the best practice out there. The team helping out during onboarding is knowledgeable and fun to work with. Overall, the structure of the software is easy to implement and adjust as things progress. What do you dislike about Totango? I don't like the fact that I need to double up the work in order to have messages sent in French and English. If the ...

"User friendly"

What do you like best about Totango? Love that it is easy to navigate and helps you get your job done. Always keeping you on top of your account's health and needs. its also helpful in a way that other tools we use can be linked for easy access. What do you dislike about Totango? minor comment only and maybe it's just the customization settings in our org overview tab tend to have many unnecessary fields. What problems is Totango solving and how is that benefiting you? client management, ...

"Simple and neat"

What do you like best about Totango? I love using Totango on a daily basis. This is the best CRM I tested so far and it works perfectly in making sure I track my tasks, automation of campaigns works wonders and successplays are performing the way I want it. What do you dislike about Totango? If possible, implement a tooltip that definitely will help new users know where they are or what they are about to click. Honestly, I can't think of any reason why I should dislike this CRM. What ...

"Excellent experience so far with Totango!!"

What do you like best about Totango? Totango exceeds my expectation on the ability to track tasks and manage our daily activities and customer health. What do you dislike about Totango? The only difficult part I found was initially understanding the key features and functions, how they are named and how they work together in Totango. Once you understand this, you can really see how it all fits so you can build out your processes. What problems is Totango solving and how is that benefiting ...

"Amazing tool, 100% recommended"

What do you like best about Totango? It transforms mundane tasks into gamified endeavors. What do you dislike about Totango? The occasional server issue that slows things down. What problems is Totango solving and how is that benefiting you? Keeping up with customer relationships without it being boring.

"Totango me sirve mucho para tomar decisiones y actuar pro activamente con mis clientes"

What do you like best about Totango? lo mas útil es la visibilidad que da y poder adaptarlo a nuestras necesidades What do you dislike about Totango? No creo que sea tema de totango realmente, pero no me encanta que la información de las cuentas que se cancelan se pierda el histórico despues de un mes. What problems is Totango solving and how is that benefiting you? me ayuda a identificar rápidamente los problemas y poder accionar al momento