Top Producer CRM Reviews in February 2025: User Ratings, Pros & Cons

Top Producer is extremely robust but lacks simplicity

What do you like best? I like that it has integrated mailing and automated campaigns as well as market snapshot and the transaction management What do you dislike? The cost of having multiple users limits your ability to grow with the platform Recommendations to others considering the product Using TP to manage transactions for a small team was great. Scaling up to 30-40 agents was a challenge What business problems are you solving with the product? What benefits have you realized? ...

Close But Not Complete

What do you like best? The program offers a place to plug in all of your client information, names, addresses, phone numbers, spouse information, email addresses, web addresses, and property information. There are many features that allow you to get as detailed as what you would like to with entering in all of the client information. There are several features that make creating mailing labels and letters a little easier as well. What do you dislike? I do not like that there is a fee ...

Unfair Deceptive Sales Practices

What do you like best? I don't like anything about their sales tactics What do you dislike? In June of 2016 I accepted the free trial of snap shot, a product being sold under the Top Producer name. Since I was already a customer using their CRM I decided to give their other product a try. Near the end of the free trial period I contacted the customer service department and spoke to a customer service rep to cancel. According to the rep they said they would cancel. Then again on June ...

Stay Away from This Terrible Produce

What do you like best? It gives notifications of events, such as birthdays. What do you dislike? If you're a busy professional and need contact management software that actually works, run, don't walk, away from Top Producer. The most common use of contact management software is to be able to export contacts for use in mailing. The software has 2 different means of entering addresses, which are inconsistent. The first way, you just enter the address. The second option forces you to ...

Terrible UI and UX

What do you like best? It is robust in functionalities. It can support many use cases from an agent's perspective. What do you dislike? I don't like the poor UI and the UX that it provides. Tasks are cumbersome to create and requires too many clicks to accomplish a task. Recommendations to others considering the product Look at other softwares out there. What business problems are you solving with the product? What benefits have you realized? We were using Top Producer for our ...

Topproducer8i

What do you like best? Nothing, absolutely nothing, consider it useless. What do you dislike? It is a very outdated concept, not user-friendly, time-consuming. Do not recommend for busy real estate agents who desire efficiency and modern technology. What business problems are you solving with the product? What benefits have you realized? It is useless software, outdated, expensive.

HORRIBLE BAIT AND SWITCH... SERVICE AGREEMENT IS TRASH

What do you like best? Nothing.. This company was great in the late 90's. new fresh and innovative. However, due to other more modern and updated CRM systems. They have failed to keep up with what agents really need to help them. What do you dislike? Old outdated system and offer FREE trials but difficult to get out of them if you do not like the service. First, I never write reviews because I don't have time to, but this company has been a nightmare and here is why... I have had ...

Our Top Producer CRM

What do you like best? Top Producer keeps me from forgetting to follow up. It's very hard to drop the ball now with the alerts and reminders on my dashboard. What do you dislike? There is a lot to learn but once I did, I realized there are many valuable tools with Top Producer Recommendations to others considering the product I find Top Producer very helpful in keeping me informed of all my transactions and what commissions are coming my way. It keeps me on my toes and helps keep ...

Beware of Top Producer - System is Broken & Customer Service is Poor

What do you like best? The best part of the system is that they hadn't updated it in 10 plus years, so you don't have to learn new software since they never change it. What do you dislike? I have had multiple issues over the years, the biggest one being their customer service. Just recently, I sent out a time sensitive mass email to my entire firm... sent it thursday afternoon and called Top Producer on Friday because nobody received the email. They told me it was stuck in their ...

Realtor.com/Move, Inc does not seem to care about the needs of their user community

What do you like best? We were looking for a multi-user CRM with integrated drip marketing functionality. Top Producer does this. The Follow Up Coach has certainly increased some of my agents' productivity. It is affordable and geared toward the real estate industry. What do you dislike? Top Producer has many shortcomings and Move seems uninterested in keeping their product up to date. Their reporting functionality hasn't been updated in a decade and if we want something like mass ...