Toast Reviews in January 2025: User Ratings, Pros & Cons

Toast Payroll Customer Service

***Update: As of April 2, 2024, I still have not heard from anyone at Toast Payroll Customer Service, even though their reply indicated they would contact me. ____________ We use Toast for POS and for Payroll. I have no complaints about the POS side. But the Payroll side has been HORRENDOUS. I've had many situations where the first level customer support cannot answer the question and they have to send to "the tax team" or "the expert team", but those people then take another 1-2 weeks to ...

Toast Payroll Customer Service

***Update: As of April 2, 2024, I still have not heard from anyone at Toast Payroll Customer Service, even though their reply indicated they would contact me. ____________ We use Toast for POS and for Payroll. I have no complaints about the POS side. But the Payroll side has been HORRENDOUS. I've had many situations where the first level customer support cannot answer the question and they have to send to "the tax team" or "the expert team", but those people then take another 1-2 weeks to ...

I was pleased to see the support that…worked a problem through

I was pleased to see the support that you gave worked completely through the problem on the first try

I absolutely love Toast

I absolutely love Toast! The integrations, it's user friendly and my staff and customers love the capabilities as well. I recommend Toast to all of my business owner friends

Great customer service and tech support.

Date of experience: March 03, 2024

Toast works well enough for my ramen…

Toast works well enough for my ramen shop and is reliable.

"Fast, user friendly, great reporting"

What do you like best about toasttab.com? All the reports you could possibly need are at your fingertips. The online live chat feature is a big positive, I use it all the time.

Kaylee Manns has been amazing

Kaylee Manns has been amazing. She was willing to answer many early morning and late night questions as we wanted to have clarification on the TOAST system. She made it a pleasurable experience and we look forward to referring all of of collogues to TOAST.

Toast sets you up for success

Toast sets you up for success, all of its staff and systems are designed around having a successful business.

My sales rep Matt is the best

My sales rep Matt is the best . He still checks on me every now and then. He he doesn’t have too . That’s customer service at it’s finest. I tell all my bussines buddy about toast . I tell any bar or restaurant I go visit.