Toast Reviews in January 2025: User Ratings, Pros & Cons

As an interested party

As an interested party, I contacted Toast to secure their services. I spoke frequently with my assigned Salesman and completed the tasks he requested of me. On April 15, 2024, I provided the company's card information to purchase the starter kit. On April 16th, the application was completed. On April 20th, I received an email regarding onboarding with Toast and began completing the information for the company. On April 21st, I receive an email regarding preparing the site for our hardware. ...

As an interested party

As an interested party, I contacted Toast to secure their services. I spoke frequently with my assigned Salesman and completed the tasks he requested of me. On April 15, 2024, I provided the company's card information to purchase the starter kit. On April 16th, the application was completed. On April 20th, I received an email regarding onboarding with Toast and began completing the information for the company. On April 21st, I receive an email regarding preparing the site for our hardware. ...

Best clam chowder I have ever had

Best clam chowder I have ever had, Great food great service!!!

Never ordering through them again…

Their app and layout is awful. They need to make it possible to request refunds from the restaurant or cancel orders or SOMETHING. I ordered from a restaurant a week ago that had closed early for the day but didn’t disable online ordering. So obviously I didn’t get any food. Now I still don’t have my money back either. I’ve contacted the restaurant twice already and it’s just so irritating that Toast can literally do nothing.

Never ordering through them again…

Their app and layout is awful. They need to make it possible to request refunds from the restaurant or cancel orders or SOMETHING. I ordered from a restaurant a week ago that had closed early for the day but didn’t disable online ordering. So obviously I didn’t get any food. Now I still don’t have my money back either. I’ve contacted the restaurant twice already and it’s just so irritating that Toast can literally do nothing.

THEY STEAL YOUR MONEY

I placed an order and received an email that the restaurant didn't confirm my order. The email said I should call the restaurant. I did and no one answered. I called ToastTab and they told me there was nothing they could do to refund my money. They told me to take it up with the restaurant. How is it even legal that a business can charge credit cards but they have no customer support or ability to offer a refund. The person I spoke to said the only customer support is to restaurants. I'll ...

THEY STEAL YOUR MONEY

I placed an order and received an email that the restaurant didn't confirm my order. The email said I should call the restaurant. I did and no one answered. I called ToastTab and they told me there was nothing they could do to refund my money. They told me to take it up with the restaurant. How is it even legal that a business can charge credit cards but they have no customer support or ability to offer a refund. The person I spoke to said the only customer support is to restaurants. I'll ...

Great POS

Great POS we have so far. Manage daily operations, integrations, menu updates, etc in one place

For the most part it's areas to fix in my opinion user friendly

For the most part it's user friendly. Moving things to different courses is kind of annoying it leaves to a lot of errors. It would seem better to not have the buttons labeled. And that your server could hit first course and then put whatever in assign it to a seat number. Then hit second course and do the same. For example if somebody wants chowder that's labeled as an appetizer and then they have to drag it to the second course. It's not the best way to set it up. The bigger issue is with ...

Completely incompetent support

Very slow on support issues. Have 4 restaurants and have been with toast for 4+ years. Support has been slow but this time it is hurting our business. When they went to do a recent 3rd party integration, they disconnected one of our existing suppliers. It was down for 3 weeks despite numerous calls, chats and support tickets for help. Cost us thousands in lost sales. The same thing just happened again with another integration. They were trying to connect DoorDash and somehow disconnected ...