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9.8

Spot Score

Toast - POS Software

Toast Reviews in May 2025: User Ratings, Pros & Cons

Streamline operations, boost revenue with Toast.

4.2

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Toast offers custom pricing plan

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Toast Reviews & Ratings

4.2

Very Good

Based on 1243 reviews

Rating Distribution

Excellent

(726)

Very Good

(170)

Good

(73)

Poor

(65)

Terible

(209)

Expert's Review

Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate the excellent customer service and the advanced features offered by Toast. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. ...Read more

Toast pros and cons

  • Innovative suite of products that are at the forefront of the industry.

  • Great customer service provided by representatives.

  • Offers a comprehensive POS system with advanced features and functionalities.

  • Intuitive and feature-rich POS system with numerous options.

  • Poor customer service experiences reported, with long wait times and lack of resolution.

  • System glitches leading to double charges and payment processing issues.

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Showing 181-190 out of 1243

BC

Boon chokbengboun

10/05/23

1 out of 5

Supports sucks

Date of experience: October 06, 2023

BC

Boon chokbengboun

10/05/23

1 out of 5

Supports sucks

Date of experience: October 06, 2023

YK

Yiayia's Kouzina YK Gmail

10/02/23

1 out of 5

Absolutely horrid

Absolutely horrid! They have deceptive practices, they bill for things that are not correct, steal money from accounts in the blink of an eye, but then take weeks to give it back, if they give it back at all! Constant outages and billing problems. In fact, they've stolen nearly $300 from me that they won't even give back at this point - they won't answer the phone or email me back. I have emails indicating that they are wrong and they owe me the money back, but I guess this is their way of ...

Read more

YK

Yiayia's Kouzina YK Gmail

10/02/23

1 out of 5

Absolutely horrid

Absolutely horrid! They have deceptive practices, they bill for things that are not correct, steal money from accounts in the blink of an eye, but then take weeks to give it back, if they give it back at all! Constant outages and billing problems. In fact, they've stolen nearly $300 from me that they won't even give back at this point - they won't answer the phone or email me back. I have emails indicating that they are wrong and they owe me the money back, but I guess this is their way of ...

Read more

F

F

10/01/23

5 out of 5

After owning 14 restaurants I have to…

After owning 14 restaurants I have to admit Toast is the best system I ever used and I’m about to install it on my next 3 restaurants I’m opening.

C

customer

10/01/23

5 out of 5

Step by step service with enthusiastic…

Step by step service with enthusiastic individuals who either know or are willing to reach out to experts for answers both big and small. They've been able to give me official fixes or quick work-arounds depending on my immediate needs and that always makes getting back to service just that much easier.

C

customer

09/29/23

5 out of 5

The genuine concern from the beginning ❤️

Date of experience: September 30, 2023

RK

Ross Kongable

09/29/23

4 out of 5

Toast is going great so far- 8months open

Toast is going great. It is easy for new staff to learn and easy to edit. My only fear is if my power and Internet go out by the end of the night I’m left waiting until it comes back up to not lose credit card data. Also - we don’t do to-go a lot but we do have food available to a drinks only bar next door. I would really love the ability for the customer to be able to state online what bar they are at so I can add more.

DD

Daniel Dell

09/27/23

5 out of 5

I am an android lover and this software…

I am an android lover and this software is incredibly easy to use.

K

Ki

09/26/23

1 out of 5

Customer service and POS is getting very slow

System is getting slow. Too much step everything is everywhere. The bottom is too narrow and hard to find tickets. Keep punching the back bottom to find something that is in the same category. I rather have the old look.