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9.8

Spot Score

Toast - POS Software

Toast Reviews in April 2025: User Ratings, Pros & Cons

Streamline operations, boost revenue with Toast.

4.2

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Toast Reviews & Ratings

4.2

Very Good

Based on 1243 reviews

Rating Distribution

Excellent

(726)

Very Good

(170)

Good

(73)

Poor

(65)

Terible

(209)

Expert's Review

Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate the excellent customer service and the advanced features offered by Toast. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. ...Read more

Toast pros and cons

  • Innovative suite of products that are at the forefront of the industry.

  • Great customer service provided by representatives.

  • Offers a comprehensive POS system with advanced features and functionalities.

  • Intuitive and feature-rich POS system with numerous options.

  • Poor customer service experiences reported, with long wait times and lack of resolution.

  • System glitches leading to double charges and payment processing issues.

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Showing 161-170 out of 1243

TH

Tim H

10/29/23

5 out of 5

Great tool for tracking all costs and…

Great tool for tracking all costs and revenue at a glance

Y

Ypoochie

10/29/23

5 out of 5

Overall a very solid POS system

Overall a very solid POS system. Great for front end interface and solid reports for managers/owners. Only downside is when the internet goes down some systems do not work properly but that rarely happens.

OV

Outpost VFW Post

10/29/23

1 out of 5

Have been trying to get XtraChef…

Have been trying to get XtraChef working and am getting no help from calling.

IT

Iakovos Topakas

10/25/23

5 out of 5

Everything is easier and more…

Everything is easier and more efficient. I love all the additional services offered. My staff is finding their job is way easier than in the past before Toast.

BA

Beverly Ann Moore

10/25/23

1 out of 5

Online order

I ordered online. The restaurant stopped using this company unbeknownst to me. I tried to get a refund to no avail. I spoke to a representative, he hung up on me and I could not get through again. It kept disconnecting. They're unprofessional and rude. Beware!

RM

Randi Moerman

10/24/23

5 out of 5

User friendly, great system

The Toast system is very user friendly. I have been working in the restaurant industry for the past 18 years, and I am to preform jobs much more efficiently since our company switched over. Our Representative Katie was very helpful during the transition as well.

CS

Corey Stevens

10/22/23

2 out of 5

The toast program itself has been…

The toast program itself has been wonderful. The customer support and trying to get my reimbursements has been a nightmare.

JS

Jim Sieg

10/22/23

1 out of 5

Consumer perspective

Consumer perspective: TOAST is AWFUL I received a gift card for $200 - QR code to add to apple wallet doesn't work - "Click Here" to add to apple wallet doesn't work. I called Toast customer support - they offered no support. I was told to go to the restaurant and ask the manager call Toast to ask for assistance processing the transaction. It is a back-end issue on Toast website that is the issue, not the restaurant managers issue. BUSINESS - BE WARNED - DO NOT USE TOAST FOR A LOYALTY PROGRAM.

LB

Lindsey Barr Muller

10/18/23

5 out of 5

Easy to set up and make your business…

Easy to set up and make your business run so smooth. Everyone is very helpful and cheerful

K

Kristina

10/17/23

5 out of 5

Great company

Great company to work with