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9.8

Spot Score

Toast - POS Software

Toast Reviews in April 2025: User Ratings, Pros & Cons

Streamline operations, boost revenue with Toast.

4.2

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Toast Reviews & Ratings

4.2

Very Good

Based on 1243 reviews

Rating Distribution

Excellent

(726)

Very Good

(170)

Good

(73)

Poor

(65)

Terible

(209)

Expert's Review

Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate the excellent customer service and the advanced features offered by Toast. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. ...Read more

Toast pros and cons

  • Innovative suite of products that are at the forefront of the industry.

  • Great customer service provided by representatives.

  • Offers a comprehensive POS system with advanced features and functionalities.

  • Intuitive and feature-rich POS system with numerous options.

  • Poor customer service experiences reported, with long wait times and lack of resolution.

  • System glitches leading to double charges and payment processing issues.

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Showing 151-160 out of 1243

L

Logan

11/08/23

5 out of 5

Love everything about it

Date of experience: November 09, 2023

SH

Solomon Hailie

11/08/23

2 out of 5

Unnecessary over charge on your loyal…

Unnecessary over charge on your loyal customers.

SN

Steven Nelson

11/06/23

1 out of 5

45 min late

45 min late, cold food, despite a generous 20% tip. One and done for me.

JK

John K

11/02/23

2 out of 5

No refund for broken hardware under warranty and hidden fee attempts

Card readers sporadically accepts touch pay. Toast keeps sending generic troubleshooting tips without replacing the system, now for over 4 months, even though I'm under warranty. Toast attempted to charge my customers for online orders off my menu without allowing me to control any of the fees. Toast increased their delivery service fees and said they would take them directly from credit card deposits even though Doordash was telling me to pay them through their site for the same time ...

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EJ

Evelyne Joan

11/01/23

5 out of 5

Headache free

I have been working in restaurant industry for almost 30 years this is the best POS system EVER...I used to spend hours on the phone with Tech support ...now it hardly ever happened!!! I recommended Toast to a friend of mine who opened a restaurant in LA

NR

Nathan Richards

10/31/23

5 out of 5

The best all in one POS!

Date of experience: November 01, 2023

GF

GOGO FYY

10/31/23

1 out of 5

TOAST VICTOM

they will respond in no time to sell their services, once it comes to update a bank account it has been 3 weeks and no resolution, they are the worst, never ever again. very kind reps , but can't help with situation. This company is a rip off. wish you the worst AMAN NARANG

AR

Alfredo R

10/30/23

5 out of 5

Service and software are on point.

Date of experience: October 31, 2023

C

customer

10/29/23

5 out of 5

Customer service

Took care of situation promptly

EM

Edith M

10/29/23

5 out of 5

"The best thing that ever happened to my restaurant"

What do you like best about toasttab.com? I love that I can correct errors check sales see what's selling the most and perform payroll duties easily and with confidence