9.8
Spot Score
Streamline operations, boost revenue with Toast.
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Toast offers custom pricing plan
Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate the excellent customer service and the advanced features offered by Toast. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. ...Read more
Innovative suite of products that are at the forefront of the industry.
Great customer service provided by representatives.
Offers a comprehensive POS system with advanced features and functionalities.
Intuitive and feature-rich POS system with numerous options.
Poor customer service experiences reported, with long wait times and lack of resolution.
System glitches leading to double charges and payment processing issues.
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Showing 141-150 out of 1243
JM
Joe McDonough
11/26/23
Your backend and integrations are great…
Your backend and integrations are great but you user interface is not good. It needs to be easy and flow. Look at Hungerrush pos interface. I can teach a whole staff (front and back office) how to master it in 1 hour.
RO
Ricardo Ortiz
11/26/23
Updates
To many updates are not good keep it simple and users friendly will go a long way.
TS
Tachia Smith
11/19/23
Sometimes the help desk can’t help you
I like the availability but I dislike the Fact that my issue wasn’t resolved through the help desk I figured it out on my own and was able to get menus displayed again
JB
Jennifer Brouse
11/18/23
Absolutely horrible company
Absolutely horrible company. I was forced to purchase a new system for our restaurant because the one I had was out dated. (That I can live with and understand) I cannot give this company a good review because after the purchase of the new system our chip/car reader was shot. After 2 weeks? Then tried to charge me for every credit card sale that I had to manually enter. Toast is junk. Go to aloha!
DG
Damian Gallagher
11/18/23
Had toast for a few months but it was…
Had toast for a few months but it was installed incorrectly and never worked properly for me. When I tried to return it as I had ordered it for my food truck as well they did not give me a refund for the unopened never used equipment I have. I’m still getting the runaround by the team worst experience ever if I could give 0 stars I would beyond upsetting.
CR
Coco Reategui
11/15/23
Toast POS excellent system, but $$$ and with low customer support
Toast POS is an excellent system and fits the needs of the eatery industry very well. I don't regret this part but on the other hand... It is quite expensive to start a small business, now Toast's monthly fee is several times more expensive than any of the other applications I use. Customer service is not too good. When I had an emergency, I couldn't use the support chat they offer and I waited 45 minutes to be assisted by phone. Cancellation fees are expensive. Credit card payment ...
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GR
Greg Reeves
11/12/23
Overall we like toast
Overall we like toast, the only problem is, After the initial call to set up our account, Toast hasn’t been very responsive to any other problems. It would be nice to see better follow through
C
Corey
11/09/23
The representative was very…
The representative was very knowledgeable of the system
C
customer
11/09/23
always help me out when I call
Date of experience: November 10, 2023
BR
Brittany Rodriguez
11/09/23
Customer service gets a zero
Customer service gets a zero. The system is fine but the customer service will cost you weeks off your life on the phone and many customers due to issues with the system that the agents cannot fix.
