TheyDo Reviews in February 2025: User Ratings, Pros & Cons

"Not only journey mapping but outstanding training and induction tool"

What do you like best about TheyDo? As more time passes using journey maps for all the departments, all the units not only get a clear understanding of what they do, who their customers are and what they need to achieve in their departments, but also they get easier a strategic, overview perspective of customer value and business goals.

"Alignment and Transparency on User Experience"

What do you like best about TheyDo? I like the ease of building journeys, the structured visualisation and the possibility to use TheyDo instead of powerpoint presentations. You can easily switch steps around and experiment while developping journeys.

"Scaling Customer journey management"

What do you like best about TheyDo? TheyDo supports working with the chain of reasoning – going from customer insights in their journey to products and services that deliver the desired outcome. A customer-centric prioritization workflow in world-class.

"TheyDo helped me to move away from static journey posters which get outdated"

What do you like best about TheyDo? TheyDo enables to manage journeys. It allows you to work with dynamic journeys which you can easily enrich and update with new research data or with improvement initiatives for the customer experience.

"Everything comes together with this tool!"

What do you like best about TheyDo? The endless opportunitities to map out the customers' life(cycle). It's intuitive; visually structurized and interactive, both exactly in the way you would want it as a service designer. Easy to get started with! Once you understand that there is more to it than only mapping out a journey, you will see its' true value. Organisations easily create 50 journeys or more, and this tool helps you to structure all of them and keep the overview of all insights, ...

"A great service to put your CX management in order"

What do you like best about TheyDo? TheyDo simplifies very complicated issues and brings them all together in a logical set-up. What do you dislike about TheyDo?

"For anyone that needs to scale journey management with your organisation"

What do you like best about TheyDo? Before I was using Miro to blueprint all my journeys; it just wasn't scalable. With Theydo, I can nowfully scale the operational aspects of service design without having to spend hours cleaning and managaing boards. The other great thing is I can now democratise the power of using customer journeys throughout the org. It's an easy-to-use platform where anyone can start creating journeys quickly with little enablement time.

"Customer Journey Management with TheyDo"

What do you like best about TheyDo? Facilitation of the Customer centric design process What do you dislike about TheyDo?

"Great product to support Client Journey Management. Great accessible team."

What do you like best about TheyDo? The user interface of TheyDo is great, which allowed a quick embracement of the tooling within our company. The team behind TheyDo is super accessible through the community Slack channel or directly via phone. The onboarding in our company (including SSO) was very swift, and we've received great help in the steps of defining our workspace needed for scaling Client Journey Management within our company. This allows us not only to visualize our different ...

"Journey mapping & management excellence"

What do you like best about TheyDo? The framework concept lets you navigate inside-out your customer & user experiences. The connections made between all elements (journeys, opportunities, solutions, business challenges & insights); are accessible from multiple entry points depending on the diverse stakeholder‘s needs. The UI and simplicity of use when mapping a journey.