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8.7

Spot Score

The Customer Factor - Field Service Management Software

The Customer Factor Reviews in January 2025: User Ratings, Pros & Cons

Streamline your field service operations effortlessly.

4.7

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Starts from $44.95/Month

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The Customer Factor Reviews & Ratings

4.7

Excellent

Based on 27 ratings & 10 reviews

Rating Distribution

Excellent

(8)

Very Good

(1)

Good

(1)

Poor

(0)

Terible

(0)

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Showing 1-10 out of 10

AU

Anonymous User

04/29/21

4.5 out of 5

"Great office support software"

What do you like best about The Customer Factor? The invoicing,credit card processing and calendar What do you dislike about The Customer Factor?

BM

Betty M

07/05/19

5 out of 5

"The Customer Factor is a report and totals organizer"

What do you like best about The Customer Factor? I like the interface of this software, it's a useful tool, where you can choose ways to organize what time, see the monthly / weekly / daily totals, find customers is also pretty simple, the option of processing credit cards is easy and fast, nothing complicated programming, payroll report option, GPS tracking for employees, among other things

GS

Gary S

06/15/19

5 out of 5

"Manage your financial processes and improve your productivity"

What do you like best about The Customer Factor? It is software that helps us to manage services and improve the productivity of the company, is also a simple way to track customers. It is very useful for my business.

WR

Weldon R

03/18/19

5 out of 5

""Incredible Customer Relation Manager and scheduler""

What do you like best about The Customer Factor? There are such huge numbers of highlights, the auto-messaging, bunch charging and Mastercard processing, the survey/input segment. Simple approach to monitor every one of your clients and calendar arrangements.

AU

Anonymous User

02/14/19

5 out of 5

"Great scheduling and customer/employee management system"

What do you like best about The Customer Factor? I like the credit card processing option-it's easy and quick, scheduling, payroll report option, GPS tracking for employees, and the Big Proposal has been a new favorite option to send all prospects an estimate and more information about my company. There are more capabilities of this program that I haven't used yet but sure I will as time goes on and I learn more about each one.

PF

Paul F

01/08/19

5 out of 5

"The best for my business"

What do you like best about The Customer Factor? There are so many features, the auto-emailing, batch billing and credit card processing, the app, the review/feedback component.

AU

Anonymous User

01/30/18

4 out of 5

"Great CRM and scheduler"

What do you like best about The Customer Factor? Easy way to keep track of all your customers and schedule appointments. What do you dislike about The Customer Factor?

AC

Alyn C

01/26/18

2.5 out of 5

"This does the job, but there are better options."

What do you like best about The Customer Factor? I like the color organizing of this system, I think that can be a useful tool, it's nice that you can choose ways to organize what you see. It is useful that you can see what the monthly/daily/weekly totals are. Searching customers is also pretty simple.

AU

Anonymous User

01/04/18

5 out of 5

"Good software"

What do you like best about The Customer Factor? Super easy to use. New features added regularly. Great customer service. Used them my entire lifespan of my business.

AD

Aaron D

01/03/18

5 out of 5

"Great Product"

What do you like best about The Customer Factor? Love it sends a quote button they can say yes to the quote or decline. What do you dislike about The Customer Factor?