TestDirectly

"User Friendly Platform"

What do you like best about TestDirectly? TD provides a space where our department can access all of the results within seconds. Working with the platform architects is truly wonderful. Great professionals who know how to train and educate our teams. What do you dislike about TestDirectly? Weekends can be a challenge to reach staff. What problems is TestDirectly solving and how is that benefiting you? When we ask for a new business process to be added or considered the TD Team goes to work ...

"Customer Support is Second to None!"

What do you like best about TestDirectly? I've worked closely with the Test Directly Team for a couple years on several projects and can attest that the level of service and support they provide is above and beyond. Test Directly has helped us develop innovative solutions for some complex projects, allowing us to provide streamlined user experiences without sacrificing quality of patient care. The Test Directly Team is very responsive to needs and is always patient and flexible as projects ...

"Great user experience and Excellent Customer Support."

What do you like best about TestDirectly? The user interface is very intuitive. I've trained hundreds of health care workers on how to use Test Directly and appreciate how simple they've made it. The staff is always willing to hear your suggestions on ways to improve and in most cases releases a solution that exceeds your expectations. What do you dislike about TestDirectly? I have not had any issues with TestDirectly. The development team is quick to make adjustments based on customer ...

"Great solution with even better support"

What do you like best about TestDirectly? The flexabiilty and the responsiveness of the support team. What do you dislike about TestDirectly? Not as customizable with LigoLab as I would like. What problems is TestDirectly solving and how is that benefiting you? Covid-19 LIS, report generator and pt scheduler. This product has allowed us to scale extremely fast.

"Office Manager - Testing Clinic"

What do you like best about TestDirectly? The system is very intuitive which makes for an easier scheduling process for our patients. The customer service is incredible. What do you dislike about TestDirectly? I don't particularly like that you are unable to cancel appointments What problems is TestDirectly solving and how is that benefiting you? There generally is a way to do all that you need to if you reach out to support.

"Would recommend Test Directly"

What do you like best about TestDirectly? Test Directly has a very user-friendly format. It is fairly easy for customers to make an appointment etc, and from the tester's side, it is easy to navigate, very user-friendly and if there are any glitches, they are responded to quickly. This segues into what I like most about them - their customer service! Without good customer service, you don't have anything and they have amazing customer service! They are easy to get ahold of and quick to ...

"Public Health Coordinator"

What do you like best about TestDirectly? The ability to have patient's self-schedule and the electronic transmitting of lab requisitions to our 3rd party lab What do you dislike about TestDirectly? We are unable to link patient's profiles to a patient's main account on our end for them. We can only enter the email and schedule the primary account holder. What problems is TestDirectly solving and how is that benefiting you? We are more efficient, faster and able to perform better as a ...

"Top notch patient engagement system"

What do you like best about TestDirectly? TestDirectly covers and supports every workflow and process that has come up during the pandemic What do you dislike about TestDirectly? Because of all the flexibility, setup can be involved Recommendations to others considering TestDirectly: Spend the time on the implementation to learn and configure the system to the way you want it to work, they provide a lot of video training material so make sure to go through them What problems is TestDirectly ...

"Great way to view testing results"

What do you like best about TestDirectly? The feature I like most about TestDirectly is that clients and patients can create an electronic order instead of handwriting all patient information. I find this to be especially helpful for clients. As soon as results are finalized, they are available on the portal quickly. What do you dislike about TestDirectly? I find it somewhat confusing building a client under a Provider vs. an Organization. What problems is TestDirectly solving and how is ...

"Touchless and very efficient testing"

What do you like best about TestDirectly? Fully streamlined and intuitive experience with the product and the team What do you dislike about TestDirectly? I'd like TestDirectly to cover other aspects of testing (health and wellness), though I know it's coming What problems is TestDirectly solving and how is that benefiting you? TestDirectly took the pain of recurrent testing for our organization