Telnyx

10* Customer Service Review

This is a revised review for Telnyx after speaking to Mark Morse, Head of Customer Success at Telnyx.As per my discussions with Mark, a number of issues were highlighted and brought to light, which were taken on board and are being addressed and implemented by Telnyx.Telnyx have agreed to provide additional customer service training to their support staff, ensuring every customer receives the best of breed customer service Telnyx can provide, regardless to how big or small the matter may ...

The team is always very helpful

The team is always very helpful

Telnyx has been incredibly helpful…

Telnyx has been incredibly helpful throughout the entire process of setting up the system. Professional support and great service. 5 Stars.

I have been using Telnyx service for…

I have been using Telnyx service for quite a while now and their services and support has been excellent. And until today, they are still aiming to do more.

The support representatives at Telnyx…

The support representatives at Telnyx are very knowledgeable, helpful, and polite. They have always treated me with kindness and respect, even when working through problems that may be my own fault. I have decided to give Telnyx my business because I can count on them to resolve any difficulties in speedy fashion, and yet with accuracy -- every time.

Telnyx is becoming our provider of SMS services.

Telnyx is becoming our provider of choice for SMS numbers; we have used Plivo and Twilio as well but Telnyx is winning us over. They have great search tools and their rates are good. Support generally answers within a short amount of time. We are looking forward to their MMS services for TFNs.

Spoofing Numbers

We had a client who has had their number spoofed. Our client says they have residential people calling them stating they missed a call. Our client claims no one has called them and we checked the call logs too. We wanted to know if there was anything we could do about this. The tech told us that there will soon be measures in place to fix this issue.

Was having outbound SMS issues with a…

Was having outbound SMS issues with a few of our customers numbers. Messaged into Telnyx support and had a resolution within an hour. Very responsive.

awesome service and great audio…

awesome service and great audio quality. never loosing connection between them and my phone servers.My customer are very happy with the Service

Great tech support...

I recently was doing research on making Telnyx our primary provider and to verify many aspects of function and compatibility. I had the pleasure of working with Jon on Intercom chat who was not only timely in his responses but very knowledgeable. I definitely appreciated how he handled the inquiries. Very patient and detailed.