Telax

"Best decision made for communication needs"

What do you like best? The downtime has basically been nonexistent during our time with this vendor for 7 years. There is something special to be said when I have dealt with the same person since I originally choose this company in 2011.

"Account Executive at Aizan, selling Telax solutions to my clients."

What do you like best? Telax solutions are modular and easy to adopt so clients can begin with their basic needs and grow to add more functionality quickly as their experience grows. Also, working with Telax is easy because they are responsive to my clients' needs.

"Extremely Dedicated Vendor"

What do you like best? Development flexibility, they are wizards and can turn around fixes or new features in an impressive time-frame. In general, they are stellar to work with. I haven't run into a time where they are hard to reach or someone hasn't been able to get me an answer. It's like every person I've worked with there acts as an owner of the company.

"Very responsive to any questions or issues, great support"

What do you like best? Support staff is very patient and helpful What do you dislike?

"Years of Great Service and Partnership"

What do you like best? Telax has partnered with us, and I have worked with Telax as an individual on many projects in the cloud call centre space. Their commitments to my commitments has been un-matched, and I consider them a great partner after many years.

"Spontaneous response"

What do you like best? Telax always responded on time and ensured a solution was always available for most of the problems reported.

"The Best IVR"

What do you like best? The ease of taking calls from multiple departments. The user's interface is really user-friendly.

"Telax = WOW"

What do you like best? The customer service and communication with Telax staff - always top notch and very efficient.

"Great to Work WIth"

What do you like best? Constant communication with our product manager and great follow through. Those we work with readily help us work through design concerns with our call flows. They also work to help develop additional tools that we can utilize to make our contact center more efficient.

"voip engineering queue"

What do you like best? I like the ability to see which agents are busy/on calls/etc. What do you dislike?