Telax Reviews in February 2025: User Ratings, Pros & Cons

"VoIP the way to go"

What do you like best about Intermedia Contact Center (formerly Telax)? The VoIP phone system works well. We haven't had any issue with connections or static on any of the lines. VoIP is much better than landlines.

"Great Canadian Partner"

What do you like best? What I like best about Telax is the level of support from all the staff when needed.

"Great solution for those looking to introduce a contact center to their company"

What do you like best? - Easy to use intuitive interface - Granular real-time manipulation of the queues

"Timely feedback most of the time"

What do you like best? I like the reporting portion of Telax the best. holding our CSS's accountable by using the data provided

"Best decision made for communication needs"

What do you like best? The downtime has basically been nonexistent during our time with this vendor for 7 years. There is something special to be said when I have dealt with the same person since I originally choose this company in 2011.

"Vice President, Client Services - CI Investments Inc."

What do you like best? Very responsive to our buisness needs and dont feel like we are one of several partnerships. Attention to our uniqiue needs is top priority.

"Account Executive at Aizan, selling Telax solutions to my clients."

What do you like best? Telax solutions are modular and easy to adopt so clients can begin with their basic needs and grow to add more functionality quickly as their experience grows. Also, working with Telax is easy because they are responsive to my clients' needs.

"Extremely Dedicated Vendor"

What do you like best? Development flexibility, they are wizards and can turn around fixes or new features in an impressive time-frame. In general, they are stellar to work with. I haven't run into a time where they are hard to reach or someone hasn't been able to get me an answer. It's like every person I've worked with there acts as an owner of the company.

"Years of Great Service and Partnership"

What do you like best? Telax has partnered with us, and I have worked with Telax as an individual on many projects in the cloud call centre space. Their commitments to my commitments has been un-matched, and I consider them a great partner after many years.

"Very responsive to any questions or issues, great support"

What do you like best? Support staff is very patient and helpful What do you dislike?