Teamwork Desk Reviews in March 2025: User Ratings, Pros & Cons

Help with Internal Marketing Requests

What do you like best? The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I can quickly have a full picture of the ticket before responding and I know exactly where each issue is (rather than responding to an outdated email, for instance. For me, that's huge. What do you dislike? I wish ...

Wonderful Job Ticketing/Task Management Solution for Creative Department

What do you like best? Great Visibility, Transparency and Trackable Metrics for a Team What do you dislike? You have to buy into PRO level membership to really utilize all the metrics you can collect. What business problems are you solving with the product? What benefits have you realized? We have become much more efficient and productive with incoming jobs.

Support tickets made easy

What do you like best? This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members. What do you dislike? I haven't encountered any features I dislike about this tool - my only minor comment might be that I wish the tickets would integrate and automatically populate as tasks in Teamwork. What ...

Easy customer support with reporting and easy management

What do you like best? The ease of communicating with customers when they send a support ticket, and how it looks just like a normal email. What do you dislike? The fact that I can't reply as one of my support agents. What business problems are you solving with the product? What benefits have you realized? No more emails for support requests - everything gets logged in Teamwork Desk and is tracked and properly recorded.

Teamwork Desk is the perfect companion to Teamwork Projects

What do you like best? I love how easy and effortless the support system is for our staff and clients. It is also great how it ties in seamlessness with Teamwork Projects. What do you dislike? I wish that client information synced between Desk and Projects Recommendations to others considering the product Switch away from your current support ticket system today! They even have import tools to migrate your tickets, users and customers. What business problems are you solving with the ...

Trumps Every Other Solution!

What do you like best? Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at Teamwork must have a mind-reader on staff because mid-search they came up with exactly what we were looking for! They've created a system that is logically organized, allows for open communication with our developers, ...