Teamwork Desk Reviews in March 2025: User Ratings, Pros & Cons

Easy to navigate

What do you like best? I like teamwork because it's easy to organize with tags and different folders. I love that auto updates to the status of a ticket can be set up. What do you dislike? Occasionally issues with pictures not going through Recommendations to others considering the product Worth it! Easy to learn What business problems are you solving with the product? What benefits have you realized? We are able to have the whole team in one space to take care of customers.

Really Helpful and Affordable Help Desk

What do you like best? I love that it has everything I need. My tickets come in to the help desk any time someone contacts our support email. It also has a customer portal. The look and feel is great. I like the survey responses. I like the workflow process (triggers. The search feature works great too. I like the automatic time tracking. I like that it integrates with Teamwork Projects as well. What do you dislike? When a customer replies to a ticket which I marked as Solved, it ...

Tool that helped us get our support in order

What do you like best? The tool is very organised and offers just the right amount of control and settings. Using it is easy and intuitive. We all send out emails from the same address but there is 8 different people working on tickets and we never had any problems, because tickets are assigned to a user. The tools is also much cheaper then most of competition. What do you dislike? The support staff grading system is not working for us. At first it made sense that it only sent out the ...

Teamwork - Great for Remote teams!

What do you like best? My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the project is going and what milestones lay ahead. The statistics are also great for evaluating the steps post-project and seeing how we need to adjust schedules in the future. What do you dislike? It did take me some ...

Good option to Zendesk

What do you like best? The design is substantially better than zendesk It is easy to invite colleagues to participate Easy to mark the tasks complete + interact with those who submitted if needed What do you dislike? On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers What business problems are you solving with the product? What benefits have you realized? Interacting with clients & ...

Project management guru

What do you like best? It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat. What do you dislike? There isn't really anything I dislike... What business problems are you solving with the product? What benefits have you realized? When you don't do a task except for once or twice a year, it's easy to forget. Plus with employee turnover, you don't have to worry about things falling through the cracks.

I Highly Recommend Teamwork

What do you like best? Using Teamwork helps organize current, former, and future projects in one place. You are able to see, when deadlines may potentially clash, and future projects can be better organized. Also, using TW tools, you can see the status of each of the tasks. Also, you can put dependencies on each tasks towards the completion of the project. So, if a task is completed early or late, it shifts the associated tasks around. What do you dislike? If a people is a "follower" on ...

Great alternative to Zendesk

What do you like best? I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces. What do you dislike? Not much I can complain about here. I really do love all of. What business problems are you solving with the product? What benefits have you realized? This is the best way to manage ongoing maintenance requests and helped our ...

Works but needs more features

What do you like best? Integration with Teamwork projects is great What do you dislike? Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket. Recommendations to others considering the product Take a wait and see approach. Don't jump all in right now. What business problems are you solving with the product? What benefits have you realized? Providing the ability for our customers to submit tickets when having issues with the products we offer.

Teamwork Desk

What do you like best? Teamwork desk makes it easier to track progress and make sure the client knows when an issue has been resolved. What do you dislike? It's still a little cumbersome and maybe not intuitive enough. Recommendations to others considering the product Improve ease of use What business problems are you solving with the product? What benefits have you realized? It's helping us have better communication with the client and with internal resource allocation.