Teamwork Desk Reviews in March 2025: User Ratings, Pros & Cons

customer support app

What do you like best? Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement What do you dislike? you have to pay to get access to some of the reporting, we use below the number of tickets that requires a charge. What business problems are you solving with the product? What benefits have you realized? performance tracking and support desk

Great way monitor Customer support response times and who is fielding support questions

What do you like best? The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to individuals, but still reviewed and answered by others. What do you dislike? You can't access all of the reporting capabilities until you start paying. Although the free reports are pretty comprehensive. What business problems are you solving with the product? What benefits have you realized? Customer support ticketing system

Great ticketing system for customer support

What do you like best? That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month. What do you dislike? Not much, this tool is very helpful. I don't think there is a mobile app though, which would be helpful. What business problems are you solving with the product? What benefits have you realized? Customer support for technical software ...

Great Way to Manage Projects

What do you like best? We utilize this to manage orders coming in, as well as to track social media and editing requests from clients. Like that we can set project tasks directly from emails What do you dislike? Have to have seperate emails for each of the roles. What business problems are you solving with the product? What benefits have you realized? Managing multiple people on the same task

Teamwork for web project management

What do you like best? The ability to be a belt o track multiple web projects at any given time. What do you dislike? At times I do not get proper notifications when my team makes updates to their projects. Recommendations to others considering the product Ensure that there are not issues with the email notifications. What business problems are you solving with the product? What benefits have you realized? Keep in track of multiple web projects for different clients.

Enhances smooth workflow

PROS & CONS What are the best aspects of this product? It has transitioned us from managing emails to managing tickets. With this kind of change, it is easy to know what the ticket entails before you can reply to a customer request. It helps you to quickly catch up to speed without having to go back to your email. Previously, it was hectic trying to look for an email that you sent earlier among other emails that you have sent so that you can now where the problem lies. With Teamwork Desk, ...

Ease of communication for teams working remotely

PROS & CONS What are the best aspects of this product? Since we are a dispersed team in different geographical locations, Canada and USA, it is vital that we keep in touch for the betterment of the projects we undertake. Teamwork Desk as made this easy as we can manage tasks and time with ease. Every task, in the projects we undertake, is assigned time frames which have to be followed effectively. There is also a Gantt chart functionality which allows me to see the progress of the project ...

Everything you need for a small business help desk system

What do you like best? Price! We switched from zendesk to teamwork desk about a year ago and love it. Much cheaper then zendesk. I also like the survey that is sent to customers after a help desk ticket is solved. Very easy to use. What do you dislike? Reporting. Like almost all help desk systems I have used it seems reporting is always an after thought. What business problems are you solving with the product? What benefits have you realized? We use teamwork desk for our help desk ...

Great tool for working together

What do you like best? Good division between the projects and responsibpe people What do you dislike? No easy contact import option from other task management platforms What business problems are you solving with the product? What benefits have you realized? Lots of functionality for distant work

Easy to use - makes our jobs much more efficient.

What do you like best? Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too. What do you dislike? Not much. It is a really helpful part of teamwork. Recommendations to others considering the product Very helpful! What business problems are you solving with the product? What benefits have you realized? It has been a great way for our project managers to let go of some of the smaller details and focus time and energy on ...