Teamwork Desk Reviews in March 2025: User Ratings, Pros & Cons

Effective management of ticketing

PROS & CONS What are the best aspects of this product? We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what ...

Great software for customer service centers

What do you like best? It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk. What do you dislike? Nothing - this product served our purposes well. What business problems are you solving with the product? What benefits have you realized? We were moving from email aliases to a centralized system where a customer ...

Perfect Addition to Our Task Managment System

What do you like best? I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of. What do you dislike? It would be nice to have some type of time tracking for each ticket. You can track time in teamwork projects, but this integration is not yet available for teamwork desk. Recommendations to others considering the product I wouldn't use this as a ...

Helps to monitor the progress of the projects

PROS & CONS What are the best aspects of this product? It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes over. On the same note, you will be able to plan better future projects as you will be able to seal all the gaps that may lead to tasks clashing depending on the issues that you underwent in the previous projects. In short, it helps you to improve your project ...

Teamwork Review

What do you like best? I like that with a few simple clicks and a basic understanding of the website, I can filter my home page to see exactly what I need to get done and when. What do you dislike? It is extremely comprehensive. I have been using it for 9 months now and still have so many questions. I often still get advice and explanations from coworkers, and am constantly learning new features. As nice as that it sometimes, it can get really frustrating when I want to find out something ...

Billing of hours in a project made easy

PROS & CONS What are the best aspects of this product? To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing, it makes everything easy for us. Each ticket as assigned to a user which allows you to manage all the tickets with ease. It is simple to set up the tool based on the needs of your business and also offers the right control for your staff. On top of that, it is cheaper ...

Makes group work possible

What do you like best? The ability to quickly see project status and due dates. What do you dislike? At times past due notices aren't reflected on login. Recommendations to others considering the product Hands down best Team platform for office tasks. What business problems are you solving with the product? What benefits have you realized? We no longer are micromanaged for tasks, they are now visible company wide which helps with accountability.

Simple Support Tickets

What do you like best? Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of seconds. Once the ticket has been created your team will be notified through email. What do you dislike? Would be a nice feature to have email reminders if a ticket hasn't been filled out in 48 hours. This way you can ...

Teamwork has improved our company's internal communication

What do you like best? The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve communication within a company and organize projects company-wide and it excels in each of these areas. You can customize projects, assign tasks, make the tasks conditional (i.e., Y not to be completed until X ...

Good project management tool

What do you like best? I likely to recommend this pms for all kind of task including- -Track working hours including bar chart -Create project team and assign task -Notify through email address as per privacy settings --Get team member contact details What do you dislike? -There is no any major disliked features. -It will take time to make habitual about UI usage. What business problems are you solving with the product? What benefits have you realized? -Tracking working hours ...