Teamwork Desk Reviews in March 2025: User Ratings, Pros & Cons

Teamwork Desk is a comprehensive solution for customer support teams

What do you like best? It is a modern and robust help desk. It is easy to configure, allows you to manage tickets and provide solutions to our customers' problems quickly and efficiently. Automating tasks streamlines the operations of our team. Integrations help improve performance and teamwork. What do you dislike? I've had a good experience using the software. I have no complaints to report at the moment. Show More Recommendations to others considering the product: ...

It is an efficient helpdesk

What do you like best? It is an efficient platform, among the essential features provided by this ticket management and reporting tool. It is efficient to organize tickets and prevents two agents from working on the same ticket, their functions help reduce repetitive tasks. It also provides a powerful analysis tool, useful for measuring productivity and customer experience. What do you dislike? No complaints since it integrates smoothly into the workflow. Recommendations to others ...

Desk for cases

What do you like best? I like that I can assign to an individual and assign a priority, include an attachement, and leave a note visable just to the assignee. I like that I can look at a customers history and their company history so that I know What do you dislike? I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of ...

Use Teamwork Desk every day.

What do you like best? Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer. What do you dislike? Website is awesome. Wish the mobile app were a little more efficient. Recommendations to others considering the product Check out the ability to create multiple "desks" under one account and utilize users across them. What business problems are you solving with the product? What ...

Loving it

What do you like best? The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without paying for accounts for everyone. It also "just works" which is great. It was easy to setup triggers and canned responses (which include rich HTML like links and tags for things like customer/client names, dates, ...

Great Ticket System for Teamwork Integration

What do you like best? The fact that it integrates with Teamwork Projects. What do you dislike? I don't like that you have to pay an additional fee to use it. Recommendations to others considering the product If you use TW Projects and are using another support/desk solution, switch! What business problems are you solving with the product? What benefits have you realized? Keeping my inbox clean! I can divert requests for quicker customer service and encouraging my clients to use it ...

Effective management of ticketing

PROS & CONS What are the best aspects of this product? We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what ...

Helps to monitor the progress of the projects

PROS & CONS What are the best aspects of this product? It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes over. On the same note, you will be able to plan better future projects as you will be able to seal all the gaps that may lead to tasks clashing depending on the issues that you underwent in the previous projects. In short, it helps you to improve your project ...

Billing of hours in a project made easy

PROS & CONS What are the best aspects of this product? To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing, it makes everything easy for us. Each ticket as assigned to a user which allows you to manage all the tickets with ease. It is simple to set up the tool based on the needs of your business and also offers the right control for your staff. On top of that, it is cheaper ...

Great ticket management system

What do you like best? It tells you if someone else is working on your ticket What do you dislike? We started under a free model that they took away What business problems are you solving with the product? What benefits have you realized? help desk