Teamwork Desk Reviews in March 2025: User Ratings, Pros & Cons

Really Helpful and Affordable Help Desk

Response from Nancy Mai Harnett of Teamwork Desk edit Hey Ted, Thank you for your review of Teamwork Desk.It's great to hear that you have found the software useful in your everyday work life, alongside the integration with Teamwork Projects! I have passed your feedback over to the development and product teams about the ticket reopening, they will see if there is a scope for this by doing some research. If you ever have any questions or queries, be sure to email our support ...

Sophisticated Ticket Management

What do you like best? Teamwork Desk provides us with features to handle customer inquiries.The platform has the ability to unify inboxes and also convert emails into tickets, allowing us to prioritize queries that require more complex solutions. It provides robust features for assigning tickets to the correct agents. It is quite effective and flexible. What do you dislike? The wide variety of features allow us to build an organized system to respond to our customers without delay. It ...

Sophisticated Ticket Management

What do you like best? Teamwork Desk provides us with features to handle customer inquiries.The platform has the ability to unify inboxes and also convert emails into tickets, allowing us to prioritize queries that require more complex solutions. It provides robust features for assigning tickets to the correct agents. It is quite effective and flexible. What do you dislike? The wide variety of features allow us to build an organized system to respond to our customers without delay. It ...

Effective management of ticketing

PROS & CONS What are the best aspects of this product? We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what ...

Helps to monitor the progress of the projects

PROS & CONS What are the best aspects of this product? It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes over. On the same note, you will be able to plan better future projects as you will be able to seal all the gaps that may lead to tasks clashing depending on the issues that you underwent in the previous projects. In short, it helps you to improve your project ...

Billing of hours in a project made easy

PROS & CONS What are the best aspects of this product? To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing, it makes everything easy for us. Each ticket as assigned to a user which allows you to manage all the tickets with ease. It is simple to set up the tool based on the needs of your business and also offers the right control for your staff. On top of that, it is cheaper ...

Teamwork Desk Makes My Life Easier

What do you like best? Teamwork Desk single single-handedly makes my job and life easier every day. My company has 170+ clients and all of their support requests are funneled through Teamwork Desk. I love that I can respond directly in the easy-to-use interface, assign the ticket to the appropriate team member, and even set a priority/status for the ticket. Without TW Desk, things would fall through the cracks much more frequently. In addition, the Teamwork staff is so fantastic--they're ...

Outstanding Service

What do you like best? It is easy to use. It lets you manage tickets in a shared environment, increasing productivity and promoting the search for solutions tailored to the particular needs of each client. It has functions to automate tasks, allows us to simplify the allocation of tickets. Unifying the inboxes makes it easier to handle incoming email inquiries, reducing customer response time. The customer portal has also proved very useful to us, because the client can solve ...

It is a lightweight and reliable tool

What do you like best? It is an intuitive help desk, its interface is simple and elegant. Centralize the reception of emails and automatically converts them into tickets. The system allows us to manage tickets efficiently, improve our customer service. What do you dislike? With Teamwork Desk incoming tickets can manage effectively. It works exceptionally well, so for the moment I have no complaints. Show More Recommendations to others considering the product: Recommended ...

Flexible helpdesk solution

What do you like best? The user interface is intuitive and modern. The software is easy to implement, can be configured smoothly and provides customization options. The platform allows us to organize and assign queries promptly, also unifies inboxes facilitating the receipt and handling of communications. Provides integrations with third-party tools such as email and CRM. Teamwork Desk is great for teamwork, it helps us provide an improved service to our customers and deliver ...