Teamwork Desk Reviews in March 2025: User Ratings, Pros & Cons

Boost our helpdesk system

PROS & CONS What are the best aspects of this product? A convenient tool that allows us to handle tickets in one common platform, and has a proficient solution searching feature that easily satisfies any client who needs support. It delivers all tickets from a different channel and then lets us efficiently distribute tickets for faster response processes. Also, we find the customer dashboard very handy, since it helps clients solve their problem without staff support. Our team has seen a ...

Upfront functions in a platform

PROS & CONS What are the best aspects of this product? It automatically gathers tickets from email and chat among other feeds into one system, thus it makes our helpdesk operations run smoothly. It also features a neat UI that supports efficient communication with all our clients. Plus, it has a terrific feature that lets us spread out tickets among all our support staff conveniently. What aspects are problematic or could work better? I don’t have any criticism against this platform. It ...

Great relief for my job

PROS & CONS What are the best aspects of this product? The helpdesk tool that brings huge relief in our company each day, especially that it handles all of our clients and their needs for support seamlessly. Teamwork Desk allows quick response through its smooth UI, as well as it lets us conveniently mark proper status for each ticket then point them to specific support staff. This helps us prevent unnecessary mishaps from taking place every so often. And the platform has a dependable ...

It is a simple and elegant helpdesk

What do you like best? Teamwork facilitates the management of tickets, it is a simple and elegant platform that allows us to connect the inboxes and unify communications by email. It provides functions to automate the allocation of tickets, and we can save time on some tasks, also allows us to monitor the performance of our service with simple and detailed reports. One aspect that enhances helpdesk is the integration with a wide variety of third-party applications, which helps us to ...

Helpdesk lightweight and user-friendly

What do you like best? It is a simple solution to handle customer inquiries. It allows linking inboxes on the platform, so our support team can immediately respond to inquiries. The system provides functions to prioritize and automate the assignment of tickets, which helps us increase the speed of response to our users. What do you dislike? Nothing, since I've had a positive experience since I use it. I have nothing negative to highlight about the software. Recommendations to ...

The only ticketing system we’ve used

What do you like best? Teamwork is constantly updating their site. If there’s an issue or feature request, the customer support team is happy to help! What do you dislike? TW is lacking in tagging field. We’ve created workarounds to make it so that we can report out correctly. What problems are you solving with the product? What benefits have you realized? Teamwork is how I can perform my job - it allows us to set different statuses and provide notes to other team members so that ...

Straightforward system

What do you like best? The intuitive features of the software allow us to effectively handle queries since it unifies incoming tickets from channels such as email and chat. The panel is easy to use and allows us to communicate with our customers optimally. The distribution of tickets to agents is simple thanks to the built-in automations we use for this purpose. What do you dislike? It provides remarkable performance, I have no complaints. Recommendations to others considering the ...

Ticket Management

What do you like best? The dashboard is easy to navigate, I like its intuitive functionality and its modern and minimalist appearance. The helpdesk has allowed us to implement efficient management of tickets with the unification of inboxes. Now, we can receive queries from multiple channels, organize and categorize them without difficulty. What do you dislike? The user experience has been good, so it's hard to find any negative aspect to note. Recommendations to others considering ...

Great product that consistently gets better

What do you like best? The Teamwork team is constantly focused on making the product better. What do you dislike? I can't really think of too much that I dislike. What problems are you solving with the product? What benefits have you realized? Helps to manage incoming help requests. We also use it to capture initial lead communication when demos are setup via our marketing sites.

Easy to use and works across the board (small to large) company

What do you like best? Easy to use, clean UI, custom settings do not require code, constant support available, managing the system is easy and allows for efficient processes and work for company What do you dislike? Could use some more custom features. Requesting custom features to company no matter how small or large don’t always come as needed or as fast as one might like What problems are you solving with the product? What benefits have you realized? Ticketing, support ...