TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Great product

What do you like best? I like the ability to see what goes on in my company i can trrack look at history etc What do you dislike? i dislike not being about to add a private note to all the duplicates tickets What problems are you solving with the product? What benefits have you realized? i am solving issues like who had the ticket etc

Having the option to use G2 on a daily basis has made work a breeze

What do you like best? Effortless communication with clients... What do you dislike? Can sometimes lag and not update quickly What problems are you solving with the product? What benefits have you realized? We solve a wide array of issues with clients, from reconciling accounts to correcting student information

monitoring case reports and tickets

What do you like best? It is a customer support portal that offers robust services like an immediate configuration of an online help desk, a personalized screen, a collaboration network and a multi-faceted set of communication channels and you can track, review and submit case files, and collect tickets to optimize the capacity. The design has very easy to conform to each company's and different areas of needs, and provides great customer service assistance, it is very normal for users to ...

Team Support is very easy to use and is user friendly.

What do you like best? I like the details and the colors in the team support. You can distinguish your tickets by ticket number and the customer name What do you dislike? I like everything about Team Support. It is user friendly. Recommendations to others considering the product: Team support is a very useful tool. I like everyone to learn it and take advantage of it. What problems are you solving with the product? What benefits have you realized? I am solving all the ...

User Review of TeamSupport and Midas

What do you like best? The ability to create reports on the fly and get meaningful/actionable data to keep tickets updated in a timely manner. What do you dislike? The inability to schedule reports in PDF or Excel format. Currently only the .CSV option is available and end users do not want to have to format the reports when they get them by email. Would also like the drill down ability on graphs in reports. Recommendations to others considering the product: Ease of use and ...

Highly qualified ticket and support system.

What do you like best? I like TeamSupport a lot because their reports, support, customization and integrations are excellent. These four elements are essential for the optimal functioning of the program, I like all the more that the personalization is done in the tickets since I can add fields based on the brand and in unique styles. However, it is also good to mention that its support responds precisely and without lengthening the mishaps. The reports are easy to read and it is something ...

Great product

What do you like best? I like the ease of being able to assign emails to users so they are tasked with completing the request. What do you dislike? The search functionality is horrible, would be nice to able to find specific words within a teamsupport ticket request. Recommendations to others considering the product: Please make word search like Outlook. Outlooks makes it easier to find specific words in an email. What problems are you solving with the product? What benefits ...

I use teamsupport on a daily basis and I would not be able to do my job without it

What do you like best? The ability to communicate quickly and effectively with our clients. What do you dislike? I am not a fan of the fact that if you place a ticket in another queue you are not notified of an update from a client if it isn't assigned to you. What problems are you solving with the product? What benefits have you realized? I am able to work on multiple issues with multiple clients at one time

Getting Better With Time

What do you like best? That it is constantly evolving finding new ways to create What do you dislike? maybe more elaborate FAQ so that it is easy to problem solve What problems are you solving with the product? What benefits have you realized? The ability to integrate with company software

Good platform where you find all details

What do you like best? Comprehensive data capture and trend analysis What do you dislike? Won't be able to zoom into pictures in the Team Support App. If we select the images, it will open in a browser and then we need to zoom in the image in the browser. Recommendations to others considering the product: Its easy to understand and use. Just like a plug and play device. What problems are you solving with the product? What benefits have you realized? Analyzing Customer ...