TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

TeamSupport supports all of my needs to help my customers.

What do you like best? The ease of adding notes, both public and private and how it emails the customer if marked public. What do you dislike? Getting better each year. The search function needed updating/sped up, and they took care of that. What problems are you solving with the product? What benefits have you realized? solving time issues. very quick to make/update a ticket.

We have worked with Team Support for years now and we are happy with system.

What do you like best? Ease of use, help and functionality. I like being able to build reporting. What do you dislike? Getting things enhanced or changed is a timely effort. What problems are you solving with the product? What benefits have you realized? We utilize as a support system for our clients, A ticket system. Tracking of tickets, employee time tracking.

This system has all the features needed for a reliable call tracking system with a customer window

What do you like best? Ability to send email updates to customers just by adding a comment What do you dislike? sometimes the Status asks to be updated when you look at an old ticket Recommendations to others considering the product: Use it What problems are you solving with the product? What benefits have you realized? Customers of our product have the ability to report issues and keep updated on progress. Time tracking. Reports.

Great product for production

What do you like best? Team support is helpful in keeping track of changes for our company and auditing purposes. What do you dislike? At times it is slow and non- responsive. What problems are you solving with the product? What benefits have you realized? Tracking and completion rates.

Great software for helpdesk

What do you like best? The costumer service portal is very easy to use. What do you dislike? The sentiment is not always accurate, software understand different on what it is said. What problems are you solving with the product? What benefits have you realized? Conections between clients and products, IT services.

Easy Customer Portal

What do you like best? The Dashboard and ability to quickly see current ticket status and quantities. Easy to use and The Public/Private feature also separates who sees what which is of course a must in a business setting. They have an amazing team that is there to help you 24/7. What do you dislike? While the reporting feature is somewhat robust, there have been a few times where I could not run a report on the information I wanted or format the report as I wanted. The portal can be ...

TeamSupport strengthening customer service.

What do you like best? I use it, which gives me an intuitive and very flexible interface. I also have access to excellent reporting capabilities without limits. Its function of tracking calls and emails is very agile, facilitating the whole process. What do you dislike? It would be ideal to improve the search function, sometimes its process is limited and it makes it a bit difficult for me to use it, progressing in this function would be ideal Recommendations to others considering ...

Great tool

What do you like best? Easy to use and centralize all important information What do you dislike? mobile app is poor and platform performance whenever access is started overseas. Recommendations to others considering the product: Support other languages. Lack of support portuguese prevents some email automations to really work. That makes administration really difficult to keep up. What problems are you solving with the product? What benefits have you realized? Our company ...

TeamSupport is very easy to use!

What do you like best? We are allowed to configure to meet our needs to track and monitor client issues as well as integrate withe other platforms like JIRA. What do you dislike? There really isn't any aspects I don't like, they have good support and enjoy using TS. What problems are you solving with the product? What benefits have you realized? We manage client issues and new feature requests for/from our clients. We are able to track and manage many projects and maintain great ...

works fast and efficiently.

What do you like best? Team support always gets me messages in a timely manner. What do you dislike? Can be confusing on how to navigate at times. What problems are you solving with the product? What benefits have you realized? Able to work on multiple issues across the United states.