TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Simple and Elegant

What do you like best? Team support is easy to use and follow. We are a small firm using Team Support to log customer tickets and for maintaining inventory. Given our admin team is not tech savvy, they find Team Support very easy to navigate and log entries. The support centre is very helpful for our new users to get started with Team Support. This makes the onboarding process simple. I personally attend all the webinars hosted by Team Support, I find this helpful to see latest ...

We have been using TeamSupport for about a year and so far it has met all our expectations.

What do you like best? The customization options and especially the support staff. Always extremely helpful even with difficult or hard to explain issues. What do you dislike? Very limited options to manage existing data in bulk. Only bulk import is available and no update/append options. I am a SQL database user and would love to be able to connect to our TeamSupport data via SQL to make bulk updates, or analyze data. What problems are you solving with the product? What benefits ...

Continues to outshine the competition!

What do you like best? The ease and accessibility makes it by far one of the best systems available. What do you dislike? Have just now started utilizing the inventory feature to track our hardware devices and RMAs to customers. Would like to see in upcoming versions more functionality to track the RMAs we assign to our end users. What problems are you solving with the product? What benefits have you realized? Customer problem tickets - solved! Management of partner ...

Great Product

What do you like best? I like that i can close several at once i also like the fact that I can sort and see others tickets on the dashboard What do you dislike? I dislike that that i can see a person activity Recommendations to others considering the product: its a great product and works well Support is also a 10 What problems are you solving with the product? What benefits have you realized? i have solved the problem of keeping track of others ques

TS Review

What do you like best? I like the timely manner we are moving forward and closing issue, I like that clients can edit the tickets, attach files and everything can be done right through the customer hub and team support. What do you dislike? I do not have many dislikes with Team Support. I really enjoy using the ticketing system. What problems are you solving with the product? What benefits have you realized? The length of response time for tickets, the length of resolve time. ...

Increased Accountability

What do you like best? I like that team support becomes a bottle neck to allow us to review our handling of customer service issues across multiple departments. What do you dislike? There is nothing that we currently Dislike. What problems are you solving with the product? What benefits have you realized? I helps us keep track of service issues handled by many different service reps and allow me an interface so I can see where we stand in resolving them.

Keeps getting better

What do you like best? I love that they work closely with their clients. Support is great. Improve the performance and product and listen to the users. What do you dislike? Not much, but sometimes there are performance issues, however, their support is great and can see the improvement. What problems are you solving with the product? What benefits have you realized? Improved our self-support options. Metrics help streamline workflow on our side. Love the customization with APIs ...

Great service and features

What do you like best? Ease of monitoring and overseeing my team. What do you dislike? The app could use a lot of updating, I hope to see that soon. Recommendations to others considering the product: Team support is a great cloud service with many great features. What problems are you solving with the product? What benefits have you realized? Ticket handling, SLA times, customer reviews and satisfaction.

works fast and efficiently.

What do you like best? Team support always gets me messages in a timely manner. What do you dislike? Can be confusing on how to navigate at times. Recommendations to others considering the product: This works great for communicating across the United States. Easy to use. What problems are you solving with the product? What benefits have you realized? Able to work on multiple issues across the United states.

Review

What do you like best? Reports function and ability to edit any post into a ticket, even older ones. What do you dislike? Haven't come across anything yet. When I do, I'll let you know. Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? Customer issues, internal issues. We are a software company, using and deploying and supporting our own custom software.