TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Quality customer service to improve the customer experience.

What do you like best? I love how TeamSupport has made it possible for us to centralize customer support management, it goes beyond just managing customer support tickets. It has allowed us to have a robust customer database, assign tasks and has facilitated communication through multiple channels and live chat, so that we can organize ourselves in terms of support and resolution of problems that our customers may express through tickets or requests. What do you dislike? Although ...

It’s a good to give access and much more convenient than others

What do you like best? It’s support and easy handling as well.. What do you dislike? Not as so it is good though to use for everywhere Recommendations to others considering the product: Please go ahead as it’s much more convenient What problems are you solving with the product? What benefits have you realized? System issues

Teamsupport

What do you like best? The updates it gets are very useful and appropriate. What do you dislike? Sometimes it gets a little slow and its not that good to update the tickets What problems are you solving with the product? What benefits have you realized? To track the workflow

TeamSupport Review, this product is awesome!

What do you like best? The product has been field tested for years. They have really but together a product that provides exactly what it says, a support ticketing tool. But wait, it's more, we use it to communicate with our customer base which is a B to C model. Yes I said B to C, and it does a fantastic job. With the multiple "plugins" available you can connect this to things like MailChimp, Jira, and so much more. What do you dislike? Nothing to dislike, I've used this for over 10 ...

Game changer for our Support Team

What do you like best? -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a knowledgebase center for self-help and to download product updates -Easy to setup automation to free up the team -Easy to run metrics -Metrics can be displayed on dashboard -Link to online customer chat that can go on your website -The ability to create task lists with reminders for future work for clients ...

RRaj_Key

What do you like best? It's clarity and functionality visual is so impressive. That makes it so flexible to use. What do you dislike? There is no option to export my tickets. and also advance search for ticket through my name or something. Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? Bug Tickets management and its hierarchy uses.

Excellent Tool for Tracking and Collaboration

What do you like best? Team Support is very easy to use for ticket tracking. I find the ability to create and customize dashboards to be extremely helpful for my team to stay on task and hit our goals. The reporting feature is also very useful to gather data for KPI's and determining where we could improve our services. Overall, the whole program is easy to customize. The TeamSupport organization has been putting on regular trainings as well which has assisted us in getting the most out ...

A great platform for customer service that shows promising growth

What do you like best? Fantastic service to help configure your customer portal exactly as you need it. TeamSupport provides enough flexibility to manage almost everything within one system for both external customer support and internal team requeuests. What do you dislike? There are still some areas that need more extensibility which currently are fairly rigid. For example, different ticket types can have customer values unique to the type, but other records such as customers and ...

Team Support is easy to use for and configure

What do you like best? As an admin, I find the configurable items easy to manage and maintain. I have a lot of customizations that require automation to run correctly and team support provides that. Overall Team Support provides consistent and reliable service. It is the backbone of our support team. What do you dislike? The most complicated thing about Team Support is the inability to close a range of tickets by ticket type. This has caused me to have to manually close over 30,000 ...

Team Support Review

What do you like best? Team Support is a great resource to collaborate with team members to enhance your business. What do you dislike? Team Support doesn't allow team members to work individually. What problems are you solving with the product? What benefits have you realized? Team Support allows you to work together with team members and solve problems without calling staff meetings.