TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

TeamSupport is easy to use and flexible solution for tracking tickets

PROS & CONS What are the best aspects of this product? I like that I can easily configure various workflows for various kinds of tickets. We are able to add custom JavaScript that is based on widgets. There are lot of flexible features so we can easily set up the work and make it according to our needs. With the ticket automation feature we are able to send information to clients, add contacts to ticket, and auto-post replies, to set priority on tickets and many other things. The ...

Team Support Help for Newbies

PROS & CONS What are the best aspects of this product? The best part about this app is that it is easy to use and can be customized to your needs. The Help Center is very helpful. You can find tutorials and reviews that are separated into categories for easy access. Beginners will find their guides and tutorials very helpful. More so, the tabs and pages are simplified and have customizable features. What aspects are problematic or could work better? If you try to access the dashboard, ...

What an awesome piece of software! So much better than Tigerpaw!

What do you like best? I like the web based instances. NO need for my employees to install additional software. They can log on through their Chrome browser and get started. When they log in on another device, they are logged out automatically on the first! What do you dislike? This probably isn't a dislike, but rather a lack of knowledge on my part, or a feature that should be included... I would like to be able to "tag" other users in Private Actions or Water Coolers. It would ...

TeamSupport supports all of my needs to help my customers.

What do you like best? The ease of adding notes, both public and private and how it emails the customer if marked public. What do you dislike? Getting better each year. The search function needed updating/sped up, and they took care of that. What problems are you solving with the product? What benefits have you realized? solving time issues. very quick to make/update a ticket.

Review

What do you like best? The way customers can email support to get help and keep open communication on their issue. What do you dislike? It is so hard to go back through the ticket because there are so many logs. Hard to find the problem and solution. This needs to be in a summary page somewhere. What problems are you solving with the product? What benefits have you realized? customers can close their own tickets when resolved and they can see the status of tickets.

Great product

What do you like best? Team support is great for all businesses needing to keep track of their support calls. We love it at my company and recommend to all What do you dislike? Nothing it’s very user friendly. Sometimes it has its quirks but they are always fixed past What problems are you solving with the product? What benefits have you realized? We can track how many calls we have done in a day

Excellent support experience

What do you like best? You can respond swiftly to submitted tickets and you get notified quickly on the responses posted on the ticket. Attaching screen captures and documents is also easy. Reviewing past replies or messages makes it easy to recall what work has been done. What do you dislike? The sad and like feature, slow to load some times, email notifications are slow to send/receive. The messages takes time to display or show on the screen where there are a lot of replies ...

Ideal tool for your technical support team!

What do you like best? The feature I like the most is the ability of sending images and files to clients with ease. Clients can look up old tickets, enter new ones, exchange files and, review Knowledge base articles. The other advantage is that is web based. You can log in from almost anywhere. In addition, there is a mobile app for the product! The Dashboard is easy to use. You can plug and play many views which I use daily. What do you dislike? The only downside is any ticket ...

Great product for production

What do you like best? Team support is helpful in keeping track of changes for our company and auditing purposes. What do you dislike? At times it is slow and non- responsive. What problems are you solving with the product? What benefits have you realized? Tracking and completion rates.

A great platform for customer service that shows promising growth

What do you like best? Fantastic service to help configure your customer portal exactly as you need it. TeamSupport provides enough flexibility to manage almost everything within one system for both external customer support and internal team requeuests. What do you dislike? There are still some areas that need more extensibility which currently are fairly rigid. For example, different ticket types can have customer values unique to the type, but other records such as customers and ...