TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Great Help desk software, with an unusual work flow

What do you like best? Much more feature rich out of the box than any other SaaS-based Help Desk software I've seen. Designed for B2B, so you don't have to spend a lot of time configuring features you don't need. Extremely flexible configuration, workflows, statuses, custom-fields. What do you dislike? The difference between a work log entry and an email to the customer is not always straightfoward. Emails into the ticket are redirected out to the customer as well as being logged into ...

It's OK but can be better

What do you like best? I like the option to have multiple product lines, products and versions of the projects. Custom fields are good and the different options for customization on the tickets are good. What do you dislike? 1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub if you ...

Easy to use and simplifies managing support department

What do you like best? Team Support is very intuitive! It makes it easy to see what's coming in and what needs to be done. I like the reporting features for the most part, and especially the dashboard. What do you dislike? Sometimes it's difficult to get the information I need out of the reporting features. We still haven't figured out the best way to handle individual queue management and in particular, the backlogs. Recommendations to others considering the product I have found the ...

Intuitive for beginners

What do you like best? I like the watercooler feature which allows you to share tickets/requests/notes with certain groups. This is the first time I've used any ticketing system and it's pretty intuitive for a new user. I'm not completely tech savvy, but it's fairly easy to navigate. What do you dislike? I wish when you posted something to watercooler it verified the people who would see it. The user training they provided could, and should have been more collaborative as it's a lot of ...

Teamsupport Is a Great Product for Small Companies

What do you like best? I think the best part about it is that is very easy to use. The site is very light yet robust. We use it for over 60 clients that we have and we love the customizable features that are in it. Every company can customize their environment to their needs. Probably the best ticketing software for a small to medium size company. The watercooler is probably the best part of the software. What do you dislike? There are a lot of bugs that still need to resolved. For ...

Team Support is a great platform

What do you like best? Team Support is a great platform to use for multiple employees to communicate with each other. I really enjoy the public action or private action features. At my university, one of the ways we use team support for other colleagues to provide updates for our database. This allows me to directly ask the person a question when I need to. This helps because I do not need to call them or email them. This system allows for my inbox to stay at a minimal level. Another way ...

Team Support has been a game changer for my team

What do you like best? Customer Portal - our customers have been happy with the ticket portal; the ability to set reminder tasks for follow-up on issues has been great for my team that is frequently juggling a lot of tasks, automation tools for tickets have helped the admin users at our customer sites feel like they have a better handle on issues coming from their users, the flexibility of the report builder has been great for pulling information out of the system for my co-workers and ...

Great issue support and management system

What do you like best? TeamSupport makes it easy to handle high volumes of support requests quickly and efficiently. Like many ticket tracking systems, TeamSupport provides integration with email to make it easy for customers to open support requests and respond to updates, but where TeamSupport really shines is in its "ticket deflection" features, which make it easy for support staff to find similar support requests and re-use the resolutions of those issues to subsequent requests. This ...

OK. TeamSupport Really Needs an App.

What do you like best? It is extremely configurable! Basically, it stores everything you need. I like the customer database, it is very easy to build out, and I like that by clicking on that customer I can find out what tickets are opened, closed, and seach who completed these tickets. What do you dislike? Team Support really needs an app! We do a lot of support over the weekend, and it would be great to have an app to review open tickets on, and submit tickets! We could help our ...

Fantastic support software

What do you like best? Being web based is fantastic. It allows the users to access it from phones or anywhere. That alone has greatly increased productivity. Tickets can be easily shared and check by the client through a customizable portal. The reporting features are rich. What do you dislike? There is not an Android/iPhone app to use with the product. You have to use your phone's browser Recommendations to others considering the product Our group has greatly increased our productivity. ...