TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Great for Ticketing and Internal Collaboration

What do you like best? - Ability to create tickets via email or within the portal - Organization of tickets in an email style inbox - Ability to keep all pages or tickets open as tabs within the portal What do you dislike? - Every time you try to enter a ticket from your email, you must enter your log in credentials every time - If you add any customer email communication to a ticket by ccing the ticketing email, TeamSupport treats you as a customer Recommendations to others ...

Easy Answered Questions

What do you like best? I like that I was able get my questions answered without any issues. What do you dislike? Takes a bit to get through to a representative. What business problems are you solving with the product? What benefits have you realized? The business problems I am solving are like troubleshooting. I have all the tools I need through team support.

Very Confidential InHouse Customer Support

What do you like best? Team Support assigns you a personal agent to connect with you whenever you have a need. They also give you friendly updates about their content upgrades and also provides periodic Webinars to keep everyone up-to-date with their features. What do you dislike? In-house support tickets can not generate an email to the customer. Recommendations to others considering the product Great for In-House Support Only What business problems are you solving with the product? ...

Issue Tracking made easier

What do you like best? its Provide a great platform o track an issue but opening a Respective ticket.Team support provides each and every required/basic Functionality .We can also highlight the opened Ticket so that it can provide us reminder of the ticket that needs asap attenton.it also provides us the Chat button through which chat can be easily done between the Client and Agent.Customer can also track the real time update on the opened Ticket.We can also attach the document/image with ...

Works smoothly

PROS & CONS What are the best aspects of this product? Team support is easy to use and has features that allow for quick retrieval of ticket information. Our clients can monitor their support tickets as our team work on them.The Knowledge Base feature is great and provides an option to add our research findings which can help our other staff if they get tickets with similar issues. What aspects are problematic or could work better? There should be more robust sorting and filtering ...

Excellent product that keeps our company organized

PROS & CONS What are the best aspects of this product? It is easy to use Team Support. Our clients and staff can setup a ticket directly in their email. We have connected Team Support to our software program to allow our clients to view all their tickets and information and training material that we have setup in the Knowledge base. It is easy to see the workload of each employee and also see what our programmers are working on. The fact that we can keep all the information in one place ...

Great solution for tracking tickets

PROS & CONS What are the best aspects of this product? With TeamSupport we can easily manage tickets and to keep up with our clients. We started to use its dashboards and I really enjoy working with them, edit and customize them as well so it can meet our needs. There is great feature for storing of customers and this means that we can attach the customer with all of their information to the ticket. The auto-replay feature allows us to set up various messages for various types of tickets ...

Overall, a great product and easy to use

What do you like best? The dashboard, and ability to add custom charts and graphs easily. The reporting is pretty straightforward and gives us most everything we need with a single click What do you dislike? In some instances, getting the specific reports we need, such as email distribution lists, with all info, can be a challenge. Right now we export a couple reports out and filter them in excel. Being able to use 3 tables in reports would be super helpful. What business problems are you ...

Easy Start Up and Easy to Use

What do you like best? Users and agents are happy! The product is very easy to use on both the agent and customer side. Email responses are to the point and easy to read without a bunch of "unnecessary" information that the customer does not need to see. The training that is available the first few times you log in is also a huge help in case you forget something in the early stages. As an agent the system is incredibly intuitive and navigation is made easy with the tabs of where you left ...

Straightforward customer support software

What do you like best? Excellent reporting and good support. The uptime for the software is very good. We depend on the software being online and functional as it is integral to our business. We like that TeamSupport keeps all of our data in one central location. This makes reporting very easy for our management team to pull information to adequately staff for various days, and anticipate higher support volume. What do you dislike? The software can be a bit buggy at times and can be very ...