TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Easy to understand

What do you like best? The interface everyone had to use with this product was very understandable What do you dislike? This product uses a lot of resources on the computer and slows computer down What business problems are you solving with the product? What benefits have you realized? The ability to prioritize request for support

a real ticketing system that is ready to go

What do you like best? Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking. The easily understood customer user interface is attractive. The cloud based software is consistently updated by their company which we like. What do you dislike? Formatting within tickets could use some improvement. What business problems are you solving with the product? What benefits have you realized? The only negative to ...

everything is good with TeamSupport!

What do you like best? With TeamSupport we can easily manage tickets and to keep up with our clients. We started to use its dashboards and I really enjoy working with them, edit and customize them as well so it can meet our needs. There is great feature for storing of customers and this means that we can attach the customer with all of their information to the ticket. The auto-replay feature allows us to set up various messages for various types of tickets as well.! What do you dislike? ...

Top Notch tool for Service Helpdesk

What do you like best? The fact that the deployment was super easy and there's almost no learning curve because it is that easy and simple to understand. The interface is very clean and the options are well laid out. You can easily the tickets assigned to you and your team as well, and do the needful for the same. What do you dislike? I wouldn't say dislike, but I will like to see an App version coming out pretty soon. The reporting is quite good but we have not been able to make the ...

A solid help desk software

What do you like best? Easy to use. TeamSupport is very well designed and is obviously designed by people who are mindful of their customers. I can quickly find what I need and I didn't find any of the customizable features confusing. Quick updates to log new ticket information. This is nice if you are on the phone or just tried to contact someone and have an open ticket to make a quick note. What do you dislike? The ability to divide a ticket would also be very nice. Sometimes ...

A strong collaboration solution tool

What do you like best? We loved how it allowed our team to work together on some of the more important support problems. What do you dislike? The user interface seemed a bit busy for us, and some had a lot of questions about navigation. What business problems are you solving with the product? What benefits have you realized? We were trying it out to see if it was a tool we could use for our support agents.

Simple and easy to use!

What do you like best? I love the fact that such a simple product can make my work day so much easier. This tool is highly equipped and can make my day to day tasks simpler. What do you dislike? Not much to dislike other than updating the software reugularly. What business problems are you solving with the product? What benefits have you realized? We use this tool to strategize and and it helps our practice.

Great Program

What do you like best? Functions and display of options great for work What do you dislike? Nothing really, its very easy and very simple Recommendations to others considering the product Learn What business problems are you solving with the product? What benefits have you realized? Tier I to Tier III

Great B2B Software. Definite recommend!

What do you like best? To create and assign tickets for B2B issues, speeding up service and efficiency based on severity level. What do you dislike? Nothing to dislike, there are many features to take advantage of that we aren't even using yet. Recommendations to others considering the product be clear on what your needs are so that the implentation team can better train you on how to use the system. It's full of functionalities that everyone can use that works with their business. What ...

IT TeamSupport

What do you like best? It provides great central control in dealing with IT issues and visibility of information to ensure that businesses suffer no service downtime and the productivity is not reduced. Also follows best practices so that it is more user compliant. What do you dislike? It is great tool for helping other IT team members and reducing loose in productivity. Just the graphical interface can be improved a bit. What business problems are you solving with the product? What ...