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9.6

Spot Score

TeamSupport - Help Desk Software

TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Efficient help desk solutions for IT staff.

4.4

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TeamSupport Reviews & Ratings

4.4

Very Good

Based on 1573 ratings & 288 reviews

Rating Distribution

Excellent

(205)

Very Good

(66)

Good

(12)

Poor

(3)

Terible

(2)

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Showing 11-20 out of 288

PC

Paul C

05/18/23

5 out of 5

"Team Support helps me track my tickets and provide better Custom Servies to our Jurisdictions."

What do you like best about TeamSupport? The integration with Office and reminders to my emails for ticket updates, the reports development tools, status, and tracking. What do you dislike about TeamSupport? I have not had any issues with Team Support. If anything comes up, they notify you before you can report anything. t is resolved quickly. What problems is TeamSupport solving and how is that benefiting you? Always working so I can do my job with speedy response times.

PC

Paul C

05/18/23

5 out of 5

"Team Support helps me track my tickets and provide better Custom Servies to our Jurisdictions."

What do you like best about TeamSupport? The integration with Office and reminders to my emails for ticket updates, the reports development tools, status, and tracking. What do you dislike about TeamSupport? I have not had any issues with Team Support. If anything comes up, they notify you before you can report anything. t is resolved quickly. What problems is TeamSupport solving and how is that benefiting you? Always working so I can do my job with speedy response times.

RS

Randy S

05/16/23

5 out of 5

"I’m a HUGE fan of TeamSupport and will promote it as often as I can!"

What do you like best about TeamSupport? I have used all the main competitor CRM platforms, and there’s no comparison. Hands down, TeamSupport is a far superior product. An analogy I like to use when I’m talking about TeamSupport is it’s like a top-of-the-line performance sports car. It’s well engineered, amazing performance, looks and handles beautifully, and provides you with everything you want (or need) and then some. Why drive an underpowered sedan with no creature comforts or options ...

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RS

Randy S

05/16/23

5 out of 5

"I’m a HUGE fan of TeamSupport and will promote it as often as I can!"

What do you like best about TeamSupport? I have used all the main competitor CRM platforms, and there’s no comparison. Hands down, TeamSupport is a far superior product. An analogy I like to use when I’m talking about TeamSupport is it’s like a top-of-the-line performance sports car. It’s well engineered, amazing performance, looks and handles beautifully, and provides you with everything you want (or need) and then some. Why drive an underpowered sedan with no creature comforts or options ...

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PA

Pablo Antonio C

04/11/23

5 out of 5

"Everything works pretty well, is well optimized and support is great."

What do you like best about TeamSupport? The support team is fantastic; the interface is amicable! What do you dislike about TeamSupport? Sometimes the site has some bug that leads you to miss information regarding times. What problems is TeamSupport solving and how is that benefiting you? It's a very posittve way of handling tickets

PA

Pablo Antonio C

04/11/23

5 out of 5

"Everything works pretty well, is well optimized and support is great."

What do you like best about TeamSupport? The support team is fantastic; the interface is amicable! What do you dislike about TeamSupport? Sometimes the site has some bug that leads you to miss information regarding times. What problems is TeamSupport solving and how is that benefiting you? It's a very posittve way of handling tickets

AU

Anonymous User

02/22/23

5 out of 5

"Excellent product. TeamSupport makes customer support easier."

What do you like best about TeamSupport? The best feature that TeamSupport offers is the Knowledge Base articles. This feature allows answers to common support issues to become community answers or documentation the end customer can access. This feature reduces the call time and eventually may eliminate some of the incoming call workloads. What do you dislike about TeamSupport? There are a few quarks with the program, being web-based, that cause some minor annoyance. The "action bar" at the ...

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AU

Anonymous User

02/22/23

5 out of 5

"Excellent product. TeamSupport makes customer support easier."

What do you like best about TeamSupport? The best feature that TeamSupport offers is the Knowledge Base articles. This feature allows answers to common support issues to become community answers or documentation the end customer can access. This feature reduces the call time and eventually may eliminate some of the incoming call workloads. What do you dislike about TeamSupport? There are a few quarks with the program, being web-based, that cause some minor annoyance. The "action bar" at the ...

Read more

RS

Riddhi S

01/25/23

5 out of 5

"Best and Worth"

What do you like best about TeamSupport? The company I work for uses Team Support as a Ticketing Tool. Team support is a very User Friendly and Worth product. I strongly recommend this. What do you dislike about TeamSupport? Nothing so far. The application is good and best. What problems is TeamSupport solving and how is that benefiting you? It is a ticketing tool and helps to track the ticket progress very effectively.

RS

Riddhi S

01/25/23

5 out of 5

"Best and Worth"

What do you like best about TeamSupport? The company I work for uses Team Support as a Ticketing Tool. Team support is a very User Friendly and Worth product. I strongly recommend this. What do you dislike about TeamSupport? Nothing so far. The application is good and best. What problems is TeamSupport solving and how is that benefiting you? It is a ticketing tool and helps to track the ticket progress very effectively.