TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

vision as a customer

What do you like best? Customer support has a good signal, the most important thing that the client is giving good results. Your response time when tickets are generated until the moment of self-service availability. The intuition of the support team is easier to understand. What do you dislike? Sometimes it is difficult to get the information I need from the reporting functions. We have not yet discovered the best way to handle the management of individual queues and, in particular, the ...

Team Support

What do you like best? Team Support has increased our case resolutions..Awesome ticket tracking software as it helps to identify which Department as to handle this without delaying customer resolution...The hidden tool for customer service as it helps to delegate the case to different Departments without any delays. What do you dislike? I guess what i dislike may be the SLA. as once the ticket is raised it takes 48hrs for the entire team to handle and resolve the issue which may impact ...

collaboration

What do you like best? TeamSupport allows all departments to collaborate in real time in order to address a customer's needs as quickly and efficiently as possible. We like that it sends us reminders if an issue is still pending so that we can make sure to resolve it. What do you dislike? webinars are a little hard to follow. They try to pack a lot of information into a short amount of time but it can be confusing What business problems are you solving with the product? What benefits ...

Team Support Review

What do you like best? It is very easy to use. You can create anything you want. Customize as you wish, which is a wonderful thing! What do you dislike? Need to be more up to date. Having an app you can use on an ipad or iphone would be great. What business problems are you solving with the product? What benefits have you realized? Reorganizing and revamping core documents.

Customer service and support for teams

What do you like best? Efficient and systematic interface, great customer support What do you dislike? The mobile app has a lag and needs improvement What business problems are you solving with the product? What benefits have you realized? Helps the team communicate on a whole new level eradicating any misconceptions and miscommunication

It has an exceptional ticket system

What do you like best? It provides us with features to interact friendly with our customers. It is easy to setup and fit to our needs. Its platform is not complex, its interface is simple, it allows us to connect multiple customer service channels such as social media, live chat, email providers, etc. Optimize personalized customer service thanks to its ticket system. And no less important, it provides robust documentation and a friendly and responsive technical support. What do you ...

Analsy

What do you like best? Helping providers and patients using the software. Troubleshooting and assisting users with the software What do you dislike? I like everything about my role since I am Assisting users with the software What business problems are you solving with the product? What benefits have you realized? Anything related to the software

Robust offering with a lot of customization

What do you like best? The TeamSupport interface is intuitive and easy to work with. It also has an API, for less out of the box functions. What do you dislike? The onboarding process was disorganized and took awhile to complete. What business problems are you solving with the product? What benefits have you realized? Tracking customer questions, internal accountability

TeamSupport is a helpdesk software built for businesses.

What do you like best? TeamSupport is one of the best Customer Relationship Management Software. The best thing about TeamSupport is its ease of use. It is also very customizable. You can create and manage support tickets. It is also very easy to claim and respond to tickets. It keeps all of our data in one place. What do you dislike? There was a bit of learning curve, but after sometime it seemed pretty easy to use. But if you want to do internal reporting then TeamSupport becomes very ...

Great CRM tool

What do you like best? Ease of use, cosmetically pleasant. Pretty easy to configure. Good customer service. What do you dislike? Default fields cannot be hidden or moved in the side palette, whereas custom-created ones can be. I wish I could set a custom field up higher so staff sees it (they have to scroll down in order to adopt better utilization of the custom field. Changes at the default level affect all ticket types so decisions at that level have to be cautiously done since that ...